Technician Manager

MR PILOT LEKOBA - CURRICULUM VITAE

Maabakgomo ward (w): +267-***-****/8 (mob): (+267)

*** *** **

P O Box 150087, Mareledi, Kanye, Botswana

*******@***.**

COMPUTER/NETWORK TECHNICIAN

Offering expert skills, high quality performance in computer/network

installation, configuration, upgrade and problem resolution undertakings

Quality-focused IT professional with CCNA certification plus 5+ years of

experience as network technician and software/hardware support. Proven

ability to create and deliver solutions that meet corporate objectives tied

to business and technology performance. Comfortable operating in a wide

range of platforms and environments. Effective communicator; able to

explain complex processes in easy-to-understand terms for end users.

Skilled in proactive identification and resolution of critical

systems/network issues.

EDUCATIONAL BACKGROUND:

Institution: University of Botswana, Gaborone

Qualification: Cisco Certified Network Associate (CCNA)

Completed: September 2013

Institution: Botswana Institute of Administration and Commerce (BIAC),

Gaborone

Qualification: Diploma in Computer Studies

Completed: October 2005

Institution: Seepapitso Senior Secondary School, Kanye

Qualification: Botswana General Certificate of Secondary Education

Completed: November 2000

CAREER OBJECTIVE:

To put what I have learnt during my studies and working experiences into

good use by bringing a strong work ethic and desire to succeed, a

willingness to cooperate with others and recognizing the need to produce

quality work in a relatively large organization.

PROFESSIONAL EXPERIENCE:

IT Officer

Ministry of Agriculture ? Gaborone ? August 2006 - Present

. Provide technical support to about 200 computer end-users

o Configure PCs for email and internet connectivity for users

o Troubleshooting network logon user-accounts and printer problems

o Cleaning of computer viruses

o Installation of patches and common software packages

. Plan and conduct in-house and basic computer training for new computer

users

. Escalate maintenance of complex IT equipments

. Dispose unserviceable IT equipments and facilitate procurement of new

ones

. Correct and document simple program modules for users

. Migrate users to Government of Botswana (GOB) domain

. Manage Active Directory services capable of handling the management

chores for a network containing hundreds of users, computers, groups,

printers, shared folders

Key Contributions and Accomplishments:

. Customer Support & Satisfaction - Accomplished high level of customer

satisfaction through tolerant and systematic approach to problem

patient. I am creative, certain and have forthright personality and

good communication skills hence find it easy to team up with other

people in the pursuit of organizational objectives.

. Professional Development - Expanded background knowledge in network

fundamentals, routing protocols and concepts, LAN Switching and

Wireless and Accessing the WAN. I also successfully completed SUSE

Linux Enterprise 11 Server Administration. Attended an Intensive

performance management system short course.

. Posses a clean and full Drivers Licence (BW, SADC)

Feature Technician

Information Technology Integrators (Pty) ltd ? Gaborone ? Nov - Dec 2005

Performed broad range of installation, upgrade and troubleshooting tasks

for windows-based networks, with focus on computer/network systems.

IT PROJECTS MANAGED:

. Part of the Project team that implemented the Ministry of Agriculture's

Phase 2 stage 2.2 that included the implementation of the enhancement of

eight sites in the western and southern regions of Botswana an site-

cabling and e-mail infrastructure and the associated services as a

Technical Officer.

TECHNICAL SKILLS:

Microsoft windows exchange server Active-Directory management at work.

Design and implement a classless IP addressing scheme for a given network.

Build a simple Ethernet network using routers and switches and Use CLI

commands to configure, verify and troubleshoot VLANS, trunking on Cisco

switches, interVLAN routing, VTP and RSTP. Network and computer hardware

troubleshooting.

LANGUAGE ABILITIES:

English and Setswana (fluent)

REFEREES:

Mr Alfred Lokwalo Mr Clive Fourie Mr

Ishmael Mosane

Principal Systems Analyst II General Manager Systems

Analyst II

Ministry of Agriculture HQ IT Integrators (pty) ltd Ministry

of Agriculture HQ

Private Bag 003 P O Box BO 201408

Private Bag 003

Gaborone Gaborone

Gaborone

Tel: +267-***-**** Tel: +267-***-****/80/1

Tel: +267-***-****

Email: ********@***.** Email: *******@***.**

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