Customer Service Manager
Resume:
F ELIPE DAMASCENO
***************@*****.*** 3522 NE 166st Apt: 15 - North Miami Beach, FL 33160 786-***-****
O BJECTIVE
Looking for new opportunities that will fully utilize my skills for the best interest of a Business, Company or
Corporation.
E DUCATION
Currently – AA Degree in Business Administration.
Currently - Real Estate Sales Associate Pre-License 63 hour course.
Colegio Sion – Rio de Janeiro, RJ, Brasil.
11-99. High School
E XPERIENCE
DropShipBrazil.com Miami, FL
Co-Owner 03-13 – Current
Provide customers with the best and newest electronics for a fraction of their retail cost. Focus on Customer Support
and quality of products sold. Update website’s inventory. Creation and execution of all Marketing campaigns. Manage
daily business operations together with business partner.
Cadillac Ranch Kendal, FL
Bartender 08-12 – 03-13
Mix and serve all alcoholic drinks for the restaurant directly to customers at the bar or indirectly, through servers.
Make sure all drinks are made to corporate specification or customer customization. Manage bar inventory on a daily
basis among other operational, sales, customer service and even security functions.
IpanemaTan.com Broward/ Dade Counties, FL
CEO/ Certified Mobile Spray Tan Specialist 11-09 – 08-12
Provide all clients with outstanding customer service, while giving them the experience of looking their best through artificial
spray tanning in the comfort of their house, office, or any other location of their preference. Adapt the personalized VIP
service to all client's needs, wishes and requests. Develop strategic marketing plans to promote business.
FELIPE DAMASCENO
Boardwalk/ Beefcake’s Grill Fort Lauderdale, FL
Marketing Director/ General Manager 04-06 – 11-09
M arketing Director
Create weekly print/ web ads for different publications around Florida. Develop campaigns for special events including all
promotional material. Build substantial relationships with publishers and printers. Work with short deadlines and make print
work cost effective.
G eneral Manager
Manage both nightclub and restaurant on a day to day basis. Make key decisions in regards to employee development,
cash flow and customer service. Create spreadsheets to make payroll and profit / loss analysis
streamline. Collaborate with owners in the development a of strategic business plan.
Miss Florida F.I. Pageant Miami Beach, FL
Marketing Director 01-03 – 11-09
Develop a whole campaign based on that year’s Pageant theme. Create all promotional material including flyers, posters,
tickets and ads. Assemble a 60-80 page program for the event. Design effective ads for businesses advertising in the
program. Assist with attendees’ requests and customer support at the night of the Gala Event, held at The
Fontainebleau Hilton Resort & Towers - Club Tropigala.
S KILLS
Speak English, Spanish, and Portuguese fluent.
Computer skills: Windows, Word, Excel, PowerPoint, Outlook, Photoshop, Wix Website creator,
among others.
Great people, problem solving and creative skills.
Extensive sales experience.
Bartending
2
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