Joshua Moser

*** ********** ** #***

Greenwood, IN 46142

Phone: 513-***-****

E mail: aca7ck@r.postjobfree.com

SUMMARY

Highly experienced customer service professional. Able to handle a high volume of customers in a fast paced

environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service.

Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the

organization and public. Able to make decisions independently and quickly with minimal escalations.

EXPERIENCE

Golf Construction Guilford, IN May 2013 November 2013

Foreman

• Coordinating and supervising activities of workers and construction needs for all

phases.

• Assessing the fastest and easiest way to complete a job without sacrificing quality of the

work being done.

• Inspecting blueprints for determining various aspects of structure.

DHL Global Erlanger, KY March 2012 May 2013

Database Administrator

• Prepared source data for computer entry by compiling and sorting information; establishing entry priorities.

• Processed customer and account source documents by reviewing data for deficiencies; resolving

discrepancies by using standard procedures or returning incomplete documents to the team leader for

resolution.

• Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical

scanner according to screen format.

• Maintained data entry requirements by following data program techniques and procedures.

• Verified entered customer and account data by reviewing, correcting, deleting, or reentering data;

combining data from both systems when account information is incomplete

• Maintained Shipments leaving, and entering per U.S Regulations

• Worked with major clients to address needs and concerns

• General office duties

LA Fitness Crescent Springs, KY December 2011 – March 2012

Senior Sales Counselor, Personal Trainer Manager

• Provided guidance in proper exercise technique and variations of exercises to meet goals

• Assisted member clients in establishing effective fitness/wellness goals and developed the most effective

training plan to achieve those goals

• Offered accurate and up to date information and advice on fitness

• Motivated clients and serves as a training partner

• Sold gym memberships and coordinated personal trainer schedules

U.S. Bank Cincinnati, OH May 2011 – December 2011

Customer Service Representative

• Built and maintained strong business relationships with existing customers through established service and

banking sales standards

• Developed, maintained and demonstrated a basic knowledge of current U.S. Bank products and services;

maintaining confidentiality when handling customer requests and transactions

• Identified opportunities for upselling additional banking products by understanding customers’ accounts and

connecting the customer with the opportunity and closing the sale

• Set up and managed clients’ accounts

• Assist customers with routine account related requests

Citi Bank Florence, KY July 2010 – May 2011

Customer Service Representative

• Built and maintained strong business relationships with existing customers through established service and

banking sales standards

• Developed, maintained and demonstrated a basic knowledge of current bank products and services;

maintaining confidentiality when handling customer requests and transactions

• Identified opportunities for upselling additional banking products by understanding customers’ accounts

and connecting the customer with the opportunity and closing the sale

• Set up and managed clients’ accounts

• Taught sales training courses for new employees

Nelson Stark Company Cincinnati, OH June 2003 – July 2010

Laborer

• Performed a variety of tasks involving strenuous manual labor, managed crew members

to ensure deadlines were met in a timely manner

EDUCATION

East Central High School St. Leon, IN 2003

• College Prep

• 3 year football captain, 1 year track captain

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