Charles Stiglich

Tech Support at Event Management Systems by Dean Evans and Associates

aca7a8@r.postjobfree.com

Experience

Tech Support at Event Management Systems by Dean Evans and Associates

March 2013 - Present (9 months)

Project Manager at Comcast

April 2011 - August 2012 (1 year 5 months)

Main point of contact for customers switching their PRI phone system to Comcast

Responsible for porting telephone numbers from losing carriers to Comcast

Work with sales force and directors at local market to coordinate customers transition

Coordinate and schedule all processes involving PRI installation and cutover

Work 30 simultaneous leads at any given time and ensure quality for each customer during the transition to

Comcast

Project Manager at Comcast Business Class

March 2007 - August 2012 (5 years 6 months)

I am a project manager for Enterprise Trunking.

National Accounts Tech Support at Comcast

February 2009 - March 2011 (2 years 2 months)

# First point of contact for help desks and customers with internet issues

# Reach out to local dispatch, LMC, NOC and Tier2 for troubleshooting and resolutions

# Use TTS-Remedy, Scout, Grandslam, Cabledata on a daily basis

# Schedule trouble calls in all of our markets on a daily basis

# Troubleshoot internet issues from the customers computer to our line

# Take 40-50 calls a day and stay within our metrics for time on calls

# Work escalations in direct contact with the local markets to resolve customer issues ranging from tech

no-shows and tech go-backs to line calls

Comcast at Communications Tech 3

March 2007 - February 2009 (2 years)

Tech of the Month for August 2008

Promoted to CT3 within 13 months

First point of contact with all Comcast customers for installs and troubleshooting

Troubleshooting on a daily basis to figure out problems with customer cable/equipment

Preloader/Supervisor at UPS

July 2006 - March 2007 (9 months)

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Promoted to management within 6 months and will supervise six to ten employees

Good communication with drivers to load trucks properly

Work in a team environment to get all trucks loaded and out the door by a certain time

Utility Locator at ELM Locating

June 2005 - May 2006 (1 year)

Worked one on one with TREX contractors

Met strict time guidelines

Responsible for marking all cable, gas, electric, and phone underground utilities

Assistant Manager at Noodles & Company

September 2000 - April 2005 (4 years 8 months)

Assistant Manager at Noodles & Co

September 2000 - April 2005 (4 years 8 months)

Made sure customers had a great dining experience

Trained all employees for all restaurant positions

Responsible for inventory, ordering, and cash management

Skills & Expertise

Telecommunications

VoIP

Wireless

Managed Services

Program Management

Vendor Management

Project Management

IP

Call Center

Cross-functional Team Leadership

Team Leadership

Telephony

MPLS

Business Analysis

Product Management

Call Centers

Management

Enterprise Software

Education

Metropolitan State College of Denver

Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance, 2007 - 2013

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Charles Stiglich

Tech Support at Event Management Systems by Dean Evans and Associates

aca7a8@r.postjobfree.com

Contact Charles on LinkedIn

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Contact this candidate