Technician Engineer

Helen Garza

E: *******@*****.*** •M: 757-***-**** • San Antonio, TX 78217

HELP DESK TECHNICIAN

Help Desk Technician, who assumes complex assignments, meets strict deadlines and delivers superior performance. Over

6 years of experience with helpdesk support, Windows/UNIX server administration and upkeep, workstation deployment

and troubleshooting, and hardware diagnostics. Skilled at learning new concepts quickly, working well under pressure, and

communicating ideas clearly and effectively. Core competencies include:

System Administration • Desktop and User Support • SharePoint Portal Administration

PROFESSIONAL EXPERIENCE

HEADQUARTERS EUCOM • Stuttgart, Germany • 2011 - 2012

The mission of the U.S. European Command is to conduct military operations, international military engagement, and

interagency partnering to enhance transatlantic security and defend the United States forward.

Knowledge Management (KM) Engineer

Maintained over 15 sites and 55 sub-sites in the SharePoint 2007 Portal and over 10 sites and 20 sub-sites in the 2010

portal.

• Selected to initiate, plan, develop, and execute an Authorized Service Interruption project for the Defense

Information Systems Agency (DISA); this led to the design of a workflow process that decreased notification

process time by seventy-five percent.

• Expertly resolved 372 trouble tickets for EUCOM Directorates.

• Quickly and effectively provided customer support for all SharePoint challenges to include adding/modifying

sites, web pages, distribution lists, and permission levels

USS NITZE (DDG-94) • Norfolk, VA • 2006 - 2010

The mission of the USS Nitze is to conduct prompt, sustained combat operations at sea in support of national policy.

Network/Systems Administrator

Lead Systems Administrator for NTCSS and NIAPS servers which were crucial to the command’s training, maintenance,

and material readiness.

• Aided in the removal and restoral of 3 Classified servers, 3 Unclassified servers, and 2 stand-alone servers

supporting NIAPS and NTCSS enclaves

• Network Administrator for 7 servers, 14 switches and over 200 workstations

Helpdesk Technician

Expertly operated and maintained over 85 Information Systems, facilitating system utilization for 260 personnel during 2

deployments.

• Solely responsible for the successful recovery of financial records preventing the loss of $250,000 in supply

requisitions

• Maximized network capabilities by establishing barge computer services to 35 Unclassified and 4 Classified

workstations

EDUCATION

Journeyman Networking Core, NEC 2735

Center for Information Dominance Learning Site Norfolk •Virginia Beach, VA •2010

Provides basic and in-depth levels of instruction in Local Area Networks (LAN) and Metropolitan Area Networks (MAN),

with focus on system administration.

TECHNICAL SKILLS

Proficient in Microsoft Office Suite: Excel • Word • Power Point • Outlook • InfoPath

• Visio • Nintex Workflows • Remedy • Active Directory • Veritas Backup Exec

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