Customer Service Electrical

RUSSELL NEAL

***** *. ******* ***

RIVERDALE, IL 60827

708-***-**** HOME

708-***-**** CELL PHONE

Summary of Experience:

Training in electrical circuits, wiring and diagrams, class in Wye's and

Delta transformers, Programmable

Logic Controls (PLC's), Electrical safety class and National Electrical

Code class. Also training in ARC-Welding and HVAC. Experience in

installation and maintenance on ACS-Partner systems, Legend-PBX,

IP-office, Octel-voicemail, Intuity-voicemail, class in Cisco routers.

Worked with Engineers to solve

issues with S8700, S8500 and S8300 servers. Worked with Engineers to

install UPS systems and maintain through preventive maintenance contracts.

Education:

2010 - 2012 Prairie State Community College Chicago Heights, IL

Certificate in Industrial Maintenance

Completed study in the following areas: electrical wiring, industrial

maintenance, blueprint, plumbing and welding.

1982- 1983 Illinois Technical College Chicago, IL

Associate in Electronics

Experience working with modems, multiplexers, and interfacing I/O devices.

Troubleshoot digital circuits and test meters

1988-2010 Avaya University ONLINE

Net-plus certificate, wire management, IP-Office training, Octel-voicemail

training and Definity training.

Employment:

1988 - 2010 Avaya/Lucent/AT&T Hickory Hills, IL

Systems Engineer

Upgrade voicemail systems; install software for voicemail; phone systems

software upgrade; install Partner systems and IP-Office; work with tier III

engineers to resolve off-site problems; and customer service.

Contact this candidate