Management Project

Bob Snitchler, PMP

Systems / Requirements Analyst

***@*********.***

Summary

Information Technology professional with 20 plus years in software management, systems analysis, project

management, data trending, system requirements and quality assurance management in desktop to midrange

computing environments. Able to work collaboratively with professionals to achieve business Goals/Objectives,

providing leadership and ensuring goals are met. Foster professional growth through mentoring relationships

with a focus on training and development of team members. Strong interpersonal skills with focus on team

building and client satisfaction.

QUALIFICATIONS SUMMARY

# Telecommunications Ordering, Inventory, Billing and Support systems

# Data analysis and modeling (entity / relationship modeling)

# Function analysis (process modeling)

# Requirements analysis

# Systems analysis and design

# Project management

# Failure and fault analysis

# Risk Analysis

# Performance Tuning

# DBMS: Oracle, Teradata, Microsoft Access

# SQL

Experience

Systems Analyst/Team Lead at AT&T

2005 - October 2013 (8 years)

Provide systems analysis support to federal biller for 54 AT&T telecommunications services & data analysis

in resolving issues resulting in order processing to timely revenue capture. Team lead in redesigning

processes resulting in reduced service delivery time and faster revenue capture.

• Coordinated redesign of frontend biller support systems in adding critical data edits, ensuring order data is

entered correctly and processed by backend biller, reducing order fallout, increased revenue and client

satisfaction.

• Team lead for restructure of Government Markets user permissions for enhanced service to the client,

extending data and application access privileges initiated in Business Direct. Streamlined multiple processes,

eliminating the need to re-provision companies and users when contracts are renewed or accounting changes

occur, saving the work center an average of one week per month.

• Enhanced order processing time by automating charge code generation and upload processes, critical in

processing client orders for AT&T services and billing of services. The redesign resulted in a savings of two

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days per month.

• Redesigned Networx Price Quote used to obtain a quote for services and products in advance of creating an

order. Decreased time in loading reference tables, validated data contents and identified associated tables

requiring modification. Resulted in resource savings of 5 days per month.

• Redesigned Datamart load processes, reducing processing time by 65%, ensuring data errors are identified

upfront instead of middle/backend. Redesign included parameterizing error tests and automating inter-module

flow ensuring AT&T Service Level Agreements (SLA) are met for government customer invoices.

• Direct interface to AT&T Support Groups for government agencies contracts resolving user permission,

data retrieval and report delivery issues. Provide user training when problem resolution is due to new

product/application functionality ensuring client satisfaction.

President / Consultant at Information Technology Associates, Inc

1983 - 2005 (22 years)

Provided systems /requirements analysis for various clients on variety of projects.

• AT&T - Lead analyst for design of adjunct ordering system, a web-based Oracle database in support of

Crossover Government Contract used by internal and external users in processing orders. Developed system

requirements for transaction processor to receive order transactions from GEMS Provisioning System (GPS)

allowing orders to be automatically generated/processed by the billing application without human

intervention, reducing human error and delivery time.

• AT&T - Requirements analyst for redesign of Service Order application for FTS2000 Contract for multiple

telecommunications services moving the application to a Windows platform and incorporating all necessary

changes to establish Y2K compatibility, ensuring contractual requirements and Service Level Agreements

were being met.

• Cable & Wireless under contract from MAXM Systems Corporation - Requirements analyst for definition

of MAXM Trouble Ticket System (TTS). The TTS is integrated with MAXM Fault Management System and

MAXM Titan 5500 Network Management System. In the event of an equipment or facility alarm, the TTS

provides notification to remote site locations and to the Network Management Center and initiates testing and

tracking activities until the problem is resolved.

• Cable & Wireless under contract from MAXM Systems Corporation - Requirements analyst for definition

of the MAXM Titan 5500 Network Management System (NMS). This system is responsible for performing

equipment and circuit provisioning functions for DS1 and DS3 circuits routed through the Titan 5500 High

Speed Digital Access Cross Connect Systems. The NMS also performs surveillance activities of the

performance of the equipment and circuits in the network; in the event of a failure, circuits are dynamically

rerouted to an alternate route to maintain service to the customer.

• Other project work during this time included Fannie Mae, Sprint, and MCI.

Systems Analyst / Developer at CACI, Inc.-Federal

1980 - 1983 (3 years)

• Systems analyst and developer on projects for the Environmental Protection Agency (EPA) and the US

Geological Survey (USGS) National Water Data Exchange.

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Skills & Expertise

Unified Communications

SDLC

Wireless

Telecommunications

Integration

Vendor Management

VoIP

Software Project Management

Requirements Analysis

SQL

Education

University of Southern California

MSSM, Systems Management/ Information Systems, 1978 - 1980

University of Michigan

BS&E, Computer Engineering, 1968 - 1976

Certifications

Project Management Professional (PMP)

Project Management Institute License 167****-**** to 2016

Certified Computing Professional

Institute for Certification of Computing Professionals License 020***-****

Certified Data Processor

Institute for Certification of Computing Professionals License 800***-****

Organizations

Project Management Institute

American Mensa

University of Michigan Alumni Association

University of Southern California Alumni Association

Virginia Jaycees

Life Member

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Bob Snitchler, PMP

Systems / Requirements Analyst

***@*********.***

Contact Bob on LinkedIn

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