Project Management Help Desk

ANDRE PASCAL

** ***** *******

Mount Arlington, New Jersey 07856

Ph: 973-***-**** http://www.linkedin.com/in/apascal.v2 *******.**@*****.***

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills

within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help

desk support such as troubleshooting, installations, and maintenance. I have an in -depth knowledge and understanding of

numerous software packages and operating systems. I am skilled in providing Customer and End -User Help Desk

Support. Easily identify and resolve technical issues and concerns, as well as excellent communication and presentation

capabilities.

PROFESSIONAL EXPERIENCE

NIA TECHNOLOGIES, Mount Arlington, NJ 1998-Present

Senior Technician

Serviced small to mid-sized businesses in the public and private sector. Clients included:

Port Authority NY/NJ

Nicoll-Davis-Spinella

Chapman Concierge

Beemer Boneyard

Helena’s Homemade

Special Blends by Michele

46 St Jerome

Provided technical support to multiple users with diverse platforms, including mobile support and remote sites.

Additionally, improved end user service quality standards.

Provided computer help desk support and technical training on hardware/software to end users.

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and

maintained equipment inventory lists.

Performed set-up, breakdown, and transport of agency equipment on an as-needed basis.

Tested and verified hardware and support peripherals to ensure that they met specifications and requirements, by

recording and analyzing test data.

Monitored functioning of equipment and made modifications to ensure the system operators were in conformance

with specifications.

Analyzed information to determine, recommend, and plan layout, including type of computers and peripheral

equipment modifications.

Maintained knowledge and skills to keep up with advancements in computer technology field.

EDUCATION

Project Management Institute, Project Management Professional Certification, 2012

Bachelor of Science in Computer Science, Concordia University, Montreal Canada

PROFESSIONAL DEVELOPMENT/TRAINING/SKILLS

Certified Security+ Microsoft SQL MSCE Network+ A+ CWSP

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