Customer Service Quality Assurance

Tiara Clark

*************@*****.*** - 252-***-****

I have recently acquired a certificate of completion in Phlebotomy; and would like to offer my services for

a position as a phlebotomist to your company. I understand that your were looking for a more experienced

employee, but I can assure there is no one who is more eager and determined to become a excellent dedicated

Phlebotomist than I.

Based on your requirements, I possess the following qualifications which will make me a valuable asset for

the opening position.

In depth knowledge of quality assurance of testing techniques.

Skilled at collecting blood

Demonstrated ability to set up medical Laboratory equipment

Able to maintain a clean laboratory and laboratory equipment.

I am confident that my abilities match closely to the specifications that you have stated in your advertisement.

I would like to meet you in person to discuss how I can be an asset to your organization with my knowledge

and keenness to learn more about the fascinating world of Phlebotomy.

Thank you for your time and consideration

Tiara S Clark

WORK EXPERIENCE

Phlebotomist/Lab Assistant

Eastern Medical Group - Rocky Mount, NC - May 2013 to September 2013

Responsibilities

My job duties included properly identifying patients for laboratory procedures, collecting blood through venous

and dermal venipuncture's from children to elderly, transporting specimens in a timely manner to laboratory

for proper testing, maintain a clean and sanitary laboratory environment, and most of all abiding by all OSHA,

and HIPPA guidelines.

Accomplishments

In less than a month I acquired over 400 successful venipuncture's and finger sticks.

Skills Used

I used all types of needles from, ETS, SYRINGES, WINGED-BLOOD COLLECTION SETS.

Ophthalmologist Technician: 4yrs exp.

Hecker Ophthalmology - Greensboro, NC - February 2011 to December 2012

Responsibilities

My job duties included:

Preparing patients for examinations and surgeries.

Obtain and record patient medical history.

Measure and record visual acuity and color vision testing.

Perform sit-lamp examination as directed by Ophthalmologist.

Perform special ophthalmic tests for patients as requested by Ophthalmologist.

Advise patients on ocular medications, dressings and contact lenses.

Instill anesthetic drops and assist in laser treatments and minor procedures.

Clean, sterilize and maintain surgical instruments.

Maintain the examination room clean, safe and organized.

Explain pre and post operative procedures to patients.

Review surgical plan and patient chart and prepare patient paperwork accurately

Follow and enforce OSHA regulations.

Provide clerical and administrative assistance when needed

Skills Used:

* Refractions, *Tonometry, * IOL calculations

• Vital signs • Empathy / compassion

• Communication • Time management • Patient education

• Record maintenance • Care documentation • Sanitation

*45-60 WPM *MAC/WINDOWS Proficient * Excellent Customer Service

I also worked here from 2008-2010

Certified Nursing Assistant I: 6yrs exp.

Maple Grove Health and Rehabilitation Center - Greensboro, NC - March 2007 to January 2011

Responsibilities

Assist with patient's assessment and care planning; Check and record vital signs,

Measure height and weight, Observe patient response to care

Measure intake and output, Report and record observations of patient's conditions.

Assist patients in meeting nutrition and elimination needs. Check food trays, Pass food trays, Feed patients,

Provide fresh drinking water and nourishments

Assist with bed pans, urinals and commodes; Empty urine collection bags

Assist with colostomy care, Give enemas, Observe feces and urine and Monitor intake and output

Assist patients with mobility: Turn and position patients, Provide range of motion exercises,

Transfer patients to wheelchair/stretcher, and Assist with ambulation

Assist patients with personal hygiene and grooming: Bathe patients, Provide nail and hair care, Give oral

hygiene, Provide denture care, Shave patients and Assist with dressing and undressing.

Assist with patient comfort and anxiety relief: Protect patient privacy and maintain confidentiality, Keep call

signal within patient's reach, Answer call signal promptly, Provide orientation to the room or unit and to other

visitors and patients,

Assist patients with communication, Protect personal possessions, Provide activities, Give backrubs and

Prepare hot & cold applications

Assist in promoting patient safety and environmental cleanliness: Make beds, Clean and care for equipment,

Carry out isolation precautions, Practice medical asepsis and infection control, Practice standard precautions

and Observe oxygen precautions

Assist with unit management and efficiency: Admit, transfer and discharge patients, Transport patients, Take

specimens to lab, Assist with special procedures,

Telephone answering, and Document and assist in unit record-keeping.

Skills used:

• Patient grooming • Patient cleaning • Personal hygiene

• Vital signs • Empathy / compassion

• Communication • Time management • Patient education

• Record maintenance • Care documentation • Sanitation

Phlebotomist

Edgecombe County Health Department - Tarboro, NC - May 2013

Responsibilities

My jobs duties included properly identifying patients for laboratory processing. Performing the appropriate

venipuncture technique on patients of all different ages. Abiding by all OSHA and Safety regulations. Properly

labeling and handling all specimens in timely manner.

Accomplishments

This job was apart of my clinical portion of school. I had over 200 successful sticks in a period of over 32 hours.

EDUCATION

Certificate in Phlebotomy

Edgecombe Community College - Tarboro, NC

2013 to 2013

Career Readiness Certificate

Edgecombe Community College - Rocky Mount, NC

2012 to 2012

Certificate in Nursing Assistant

Ben. L. Smith - Greensboro, NC

2003 to 2006

High School Diploma

Ben.L.Smith - Greensboro, NC

2003 to 2006

SKILLS

Excellent interpersonal skills, Excellent with children, EMR skills, CPR and AED Certified,

ADDITIONAL INFORMATION

Willing to relocate.

Available Immediately.

Contact this candidate