Customer Service Sales
Resume:
Alexander Glickstein
***** *** ******** **** *** 1717
Silver Spring, MD, 20904, United States
************@*****.***
CAREER OBJECTIVE
To secure a challenging position, utilizing skills and abilities developed through experience and education, with the
opportunity for growth and a larger knowledge base.
PROFESSIONAL EXPERIENCE
Verizon Wireless Cellular Sales of Knoxville, Inc., Arnold, MD
Sales Executive, September 2012 – October 2013
• Developing new personal and business accounts
• Providing information about wireless phone and internet services
Resolving customer complaints and technical issues through trouble-shooting
•
• Maintaining professional and technological knowledge of cutting edge technology
• Recommending additions or changes in products, promotions, and services to existing clients.
T.G.I. FRIDAYS, Silver Spring, MD,
Shift Leading Server, March 2010 – September 2012
• Present menus to patrons and answer questions about menu items, making recommendations upon request, as well as,
informing customers of daily specials.
• Demonstrated excellent customer service by ensuring a positive dining experience by building rapport with customers,
anticipating their needs, and keeping a friendly demeanor.
Ensure with customers that they are enjoying their meals and take action to correct any problems.
•
• Making certain all other servers completed their side work and other tasks to ensure a productive close
LOU'S CITY BAR, Columbia Heights, D.C.,
Waiter, March 2011 - February 2012
• Hired as original staff for the grand opening and provided valuable input on policy and procedure to ensure the
business ran smoothly and effectively.
• Trained new employees on company procedures and success techniques.
• Ensure with customers that they are enjoying their meals and take action to correct any problems.
• Request and record customer orders, and compute bills using cash registers, multi-counting machines, or pencil and
paper.
• Writing and upselling patrons' food orders on order slips, memorize orders, or enter orders into computers for
transmittal to kitchen staff efficiently and accurately.
EDUCATION
MONTGOMERY COLLEGE, Rockville, MD, United States
Physical Education Candidate, May 2014
FROSTBURG STATE UNIVERSITY, Silver Spring, MD, United States
Completed coursework towards Geography, August 2006-December 2009
ADDITIONAL SKILLS
• Acute problem solving skills
• Effective listening skills
• Achieve results with accuracy and precision
• Excellent amount of patience
• Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint), Windows 8, iOS 6
• 7+ years of customer service excellence
Contact this candidate