Project Manager Customer Service

William M. Kiyabu

**** ******* ****, ********* ** 94550

Phone: 925-***-**** Email: *******@*******.***

Project Manager (Current Project): Feasibility study to build a new “turnkey” 80’ cellular tower on

private land to be managed by a major wireless carrier.

Project Manager for a new website-portal for Cisco Hosted Collaboration Solution (HCS)

Developer Program. HCS is Cisco’s hosted “cloud” VoIP solution utilizing UC on UCS (Unified

Communication on Unified Computing System). The website provides targets 3rd party (outside of

Cisco) programmers that want to develop applications for HCS. Managed a national team of

multi-discipline engineers, architects, web consultants, program managers, product manager,

security offices, compliant groups, sales, marketing, and other stake holders.

Project Team Member for Cisco HCS Software Releases. Supported multiple projects teams for

multilple software releases. Teams consisted of inter-departmental disciplines, third party

collaborative global companies, marketing groups, and testing labs that were located globally.

Supported the resolutions of “user stories”, tracking “bug-fixes”, “testing”, “translations”,

“compliancy”, “standardization” and other release-affecting issues. Both Agile and Waterfall

project methodologies were utilized simultaneously by various groups.

IT Project Manager for a $7M Cisco UC on UCS and LAN Upgrade for Space Systems Loral

Corporation (Palo Alto, CA). Project consisted of dual Nexus-7000 core switches, 3000+ VoIP

phones, 211 data switches, data center fabric interconnection, call center, video conference

rooms, etc. Multi-faceted project that also included new fiber, new building construction, data

closets redesign, and new SIP trunks.

Implementation Project Manager and Field Engineer for over 300+ projects for the design and

installation of Wireless LANS and Network Bridges. Projects locations were all over the US.

Clients were various enterprises, schools and universities, and municipalities (courts, police and

fire departments, and water districts).

Background in Sales (Account Executive) and Operations (Project Liaison, Expedite Manager,

Inside Sales Manager).

Excellent in preparing contract agreements, SOW, meeting notes, charts, spreadsheets, slides

presentations, and drawings.

WORK HISTORY

Independent Contrator, Livermore CA [September 2013 – present]

Project Manager

Building a “turnkey” 80’ tower cellular site on private property to be managed by a major

carrier. The site will be used for M2M (machine to machine) monitoring and control of field

equipment, as well as, regular cellular phone service.

Adecco (at Cisco), San Jose CA [November 2012 – June 2013 …8 months]

Project Manager / Program Manager

• Worked under contract for Cisco, CIBU/HCBU at San Jose CA.

• Managed the build of a new website portal, Cisco Hosted Collaboration Solution Developer

Program for 3rd Party Developers.

• Managed the training, promoting, and monitoring of the portal activities.

• Utilized IWE (Integrated WebEx Social), an internal social media networking program.

• Actively participated on several HCS teams that are planning and executing the major

system releases. Teams consisted of various members responsible for CC, PC4HCS, and

HCM-F.

• Utilized Agile (Rally) to address “user stories”.

• Managed the SOW re-write for VOSS, a 3rd party developer that wrote a domain manager

program (CUCDM).

• Coordinated (Scrum Master) projects with Product Managers, Program Managers,

Advance Services, Engineering and Architecture Groups, Web Consultants, Marketing,

System Engineers (Sales), and others.

• Interfaced with a variety groups: legal, compliancy, localization, CDN (Collaboration

Developer Network), 3rd party developers, testing, labs, etc.

• Participated in “scrubbing bug” utilizing (CDETS, Scrubber, and Bugzilla).

Peak IP Solutions, Pleasanton CA [July 2011 – April 2012 …9 months]

Project Manager

• Managed a $7M project to replace an IBX phone system with a Cisco UC system.

• Installed 3000 VoIP phones, a dual-Nexus 7K “core”, and 211 new Cisco-3750 switches.

• Installed UCS (Unified Computing System), CUCM (call manager), WebEx, UCCX (call

center express), CER (emergency 911), Xmedia (fax) server, video phones, conference

phones, gateway routers, fabric interconnect switches, etc.

• Managed 6 Sr. Network Engineers and 10 IT technicians.

• Coordinated design meetings with Cisco Advance Services Team

• Coordinated design meetings with Cisco WebEx Teams

• Multi-faceted complex project included new fiber build, new building construction and

subsequent move, upgrade cabling to Cat 6, new fiber runs, redesigned 51 data closets,

training, and equipment removal and recycle.

• Coordinated cutover with no disruptions to satellite launches, 7x24 satellite test labs, and

the Mission Control Center operations.

• Wrote final SOW

• Managed moves, adds, change orders, work orders, logistics, escalations, and cutovers.

• Utilized MS Projects 2010 to detail WBS, create Gantt charts, and project timeline chart.

• Utilized SharePoint server to share and store documents (work lists, meeting notes,

photos, test results, verification and closeout sign-off documents.)

NAS Wireless, Dublin CA [2003 - 2011 …8 years]

Installation Project Manager / Field Design Engineer

• Designed and implemented wireless LANs (802.11) and wireless bridges.

• Used AirMagnet to survey and design wireless networks, and later for verification and

acceptance testing.

• Project Managed the installation of wireless services. Team lead of 2 to 6 field engineers

and technicians.

• The wireless APs ( access points) and controllers predominately installed, were Cisco and

Aruba products. A variety of other products were incorporated into the design: antennas,

towers, bridges, specialty cables, and enclosures.

• NAS is a primary subcontractor for AT&T, SAIC, ExtraTeam, and NexusIS. Projects

included: Amtrak, Applied Materials, UCSF Med Center, California Superior Courts (AOC),

LA Unified School District (LAUSD), schools, colleges, hospitals, hotels, police and fire

departments, etc.

AT&T Communications, Santa Clara CA [1992 - 2003 …9 years]

Account Executive

• Consistently exceeded quota in the sale of international and domestic network services.

Accounts: Blue Shield, Nike, Lockheed, Seagate, Visa, Intuit, etc.

AT&T Communications, Pleasanton CA [1990 - 1992 …3 years]

Manager, Customer Service

• Started up a new customer service department. Developed the process, trained, and

managed 15 service order administrators. Achieved objectives to reduce sales time spent on

routine orders, and improved customer satisfaction.

AT&T Communications, Pleasanton CA [1983 - 1990…9 years]

Project and Expedite Manager,

• Implemented large, complex voice and data communication services worldwide. Expedite-

Escalation point of contact. Managed 5 project coordinators.

EDUCATION

BS – Biochemistry: California Polytechnic State University, San Luis Obispo CA.

SKILLS

• Network Programs - AirMagnet, Airespace, AirWave, Cisco Networks, Hewlett-Packard,

Motorola, Orinoco-Proxim, BelAir, and BlueSocket.

• Computer Programs - Adobe Acrobat, CAD, ConnectWise, MS Projects 2010, Rally, IWE

(Integrated WebEx Social), OneNote, Box Sync, WebEx, Jabber, I-Phone, Outlook,

SharePoint, MS Office, Power Point, Visio, Excel, and Word.

• Training – PMP (PMI) certification scheduled for December 2013.

Contact this candidate