Customer Service Software

BHAVIK SALAT

***, ********* ****** *****:***********@*******.***

Etobicoke, Toronto Home: 416-***-****

Ontario, M9V 2H1 Cell: 647-***-****

I am Self-motivated, mature professional looking for an opportunity to further my career in the

field of Information Technology. Get a position in IT Technician - Helpdesk, Where My

Extensive experience and education will be utilized and further developed.

PERSONAL PROFILE:

• Experience in analyzing and performing laptop repairs.

• Familiarity with HP, Dell, Sony, Compaq, Toshiba.

• Ability to work under minimal supervision.

• Experienced as a Help Desk and Network support.

• Customer service experience in fast faced environment.

• Excellent technical management and people management skills.

• Strong client services and analytical skills.

• Good knowledge of OS, networks, technical tools and operational processes.

• Very good command on deployment hardware, software and network devices.

• Excellent technical command on Cisco routers and switches with GUI and CLI.

• Ability to work under presser to meet deadlines, and set priorities.

TECHNICAL SKILLS:

• Installation and configuration of Microsoft Windows NT, 2000, XP/vista/7, Server 2003,

Server 2008, Linux OS, Mac.

• Installation types – clean, upgrade, migration (side by side and wipe and load) using

different types of sources such as DVD, USB, Network share and WDS.

• Creating VHD image installations and installing OS on VHD.

• Understanding and ability to manage AD, DNS, DHCP, GPO, Network settings, Web

server configuration of multiple partitions and file systems.

• Install, manage, upgrade and troubleshoot computer hardware devices and device drivers.

• PC Maintenance – Heating, Ventilation, Air conditioning, EMI, RFI, and Magnetic

Fields.

• Install and configure printers such as Laser, Inkjet, Thermal and Impact, And FAX

environment.

• LAN network implementation and configuration using router, switch, firewall and hub.

• 802.11 Network Architecture – Wireless LAN Service Sets, Locating a Wireless LAN,

Roaming, Authentication, Association, and Power Management Features.

• Understand the Mythical OSI Model And The Layers of OSI.

• Understanding TCP/IP Concept and IP Address format such as Default IP address and

Public IP Vs Private IP.

• TCP/IP Subnetting using VLMS Method.

• Understanding CISCO Switch IOS.

• Understanding Boot process of CISCO Switch IOS and able to initial switch

configuration.

• Configure Switch Security.

• Understanding Protocols such as RIP, OSPF, EIGRP, BGP, STP, VLAN, etc.

BHAVIK SALAT

Email: ***********@*******.***

TECHNICAL EXPERIENCE:

PC Technician

Self Employed - 2009 to Present

• Provide computer and mobile support for elderly, new immigrants and youth.

• Determine requirements for new systems or modifications needed and implement

changes.

• Confer with users, and conduct computer diagnostics to determine nature of problems

and provide technical assistance.

• Enter commands and observe system functioning to verify correct operations & detect

errors.

• Test and monitor software, hardware, and peripheral equipment to evaluate use,

effectiveness, and adequacy of product for user.

• Upgrading, and installing OS, and Migrate user profiles and application as customer

requirement.

• Balisingh CGA – IT Support (Projects)

o Almost been two years working with this client as an IT Support by contract.

o Install and Upgrade OS such as XP and Windows 7.

o Set up E-mail accounts and link with Microsoft Exchange.

o Install and setup accounting applications such as Quick office.

o Install Microsoft Office 2007 and upgrade to MS Office 2010.

o Creating users accounts and setup privileges.

o Install and setup Network printers.

o Deployment Hardware and Software as require.

o Migration from Windows XP to Windows 7. And setup users’ profiles.

o Setup network by doing cabling and configure IP addresses using DHCP and

Static.

o Setup FTP Server and DHCP server.

o Share Files and Folders, mapping network drives and setup permissions.

o Setup Backup Schedule for systems. And provide full backup and differential.

o Full Technical Support to client in person, by e-mail or phone.

• Morningstar salon and Spa Ltd (Small Project)

o Network setup and wire cabling

o Setup OS (Windows 7) and create recovery disc and System repair disk for client.

o Setup and install printers.

o Setup and install Point of sale for salon and spa and provide training to client.

o Install security cameras (surveillance) and provide public and private access for

client.

BHAVIK SALAT

Email: ***********@*******.***

Windows Deployment (Volunteer)

Everest Collage, Toronto - Sept, 2011 to Dec, 2011

• Performed for hardware troubleshooting and system upgrades.

• Installed and configured printing and FAX device.

• Participated in complete system builds, upgrades, migrations, code deployments and

patch management.

Administered change management related to server upgrades and software installation.

•

• Prepared the environment for deployment of Windows 7.

• Migrated users from Windows XP to Windows 7.

• Implemented and managed IP Addressing; configured TCP/IP addressing on a server

Configuring DHCP Server.

• Migrated Windows 7 from test environment to the production environment.

GP 12- Quality Inspector & IT Support

PMP, Vaughan – 2006 to2009

• Solved problems with network connectivity at production area.

• Solved problems with CMS down, Server down.

• Upgrading Application Software such as MS Office, Exchange Server, and CAD.

• Uploading CMS Software Application at each station in Production area.

• Solved Computers Hardware and Software related Problems.

• Performed inspection on fabricated parts for conformance to engineering design

specification.

• Performed hardness and conductivity testing.

• Inspecting parts according to customers drawing and Catia models using Enovia.

• Interfaced with various team members on production quality issues.

• Support quality improvement and cost savings initiatives.

• Direct data entry from study specific source documents.

• Perform data verification activities.

• Assist in testing the study database.

Help Desk/Technical support

Micro Tech Inc, India - 2003 to 2006

• Provided functional and technical support, troubleshooting and diagnosing hardware and

software problems, including desktop, laptop, LAN and remote systems.

• Repaired and installed desktops, laptops and printers at on-site and in-house location.

• Make sure the processor operates speedily and without interruptions.

• Test the equipment to analyze the extent of the damage sustained by the laptop.

• Install a variety of software on demand from users and ensure they suit the system’s

configuration.

• Make changes to the configuration of the systems to make them compatible with the

software.

• Deployed updates, service packs and hot fixes and performed software and drivers

installation.

BHAVIK SALAT

Email: ***********@*******.***

EDUCATION:

• Diploma in Network and security specialist (NSS)

Everest College, Toronto, Canada – 2009 to 2011

• Diploma in Computer Engineering

North Gujarat University campus, India – 2000 to 2003

• Computer Hardware and Assembly training

AUM Technical Training school, India – 1999 to 1999

CERTIFICATION:

• MCTS – WINDOWS 7 Configure - 2013

• A+ Comp TIA Certification - 2011

• NET+ Comp TIA Certification–2011

OTHER EXPERIENCE

• Volunteer – Music Teacher At Community Center Continued

References provided upon request

Contact this candidate