Engineer Quality Assurance

Maury Anais Ferrera

(M) +353**-******* (e) ************@*****.***

Strong technology professional with excellent technical aptitude, first class

interpersonal skills and a track record for generating creative solutions. 8 years

experience in mobile telecommunications with a focus on the mobile service layer but

also with exposure to a very diverse range of technologies and concepts.

Passion for learning new technologies and implementation methods.

Excellent organization and communication skills.

Able to adjust to multiple demands, shifting priorities, and managing stress timelines

Very analytical with strong problem solving skills; ability to analyze; and draw

conclusions from data to provide recommendations

Ability to establish and maintain good working relations with people of different

nationalities and cultural backgrounds, adapting quickly in a rapidly changing

environment.

WORK EXPERIENCE TEKTRONIX Nov 2007 -

Systems Engineer Currently

Responsible for customizing and maintaining TouchPoint Product by

adapting it to customer needs

Define and review tickets technical estimates of customer requests, both

bugs or issues and new Change Requests, using Jira for tracking

Create the Business Universe in Business Objects reporting tool, adding

all the defined TouchPoint data links that will be used by the

Consulting group to define the reports for the customer

Develop customer specific functionality in XML, bash, pl sql, providing

the main input for the pre-defined TouchPoint KPIs (name 3 KPIs)

KPI 1 sdfsdfsdffsfd

KPI2 sdfsdfsdfsdf

KPI 3

Perform Code Reviews for other developers to match the Quality Assurance

standards of the company (name tools - using XXXX, an internal tool that

searches for syntax and business logic errors)

Defined the company's Customer Care Query module process, creating a

unified process and standardizing the overall module within the company,

saving time and effort. What did you do, and how?

Main customers:

Vodafone Global (VFEI, VFGE, VFTU, VFSP, VFQA, VFNL, VFCHZ)

TMobile Group (TM-GE, TMNL, TMA)

Telstra

Vodacom

CANTV - (National Fixed Line Operator of Venezuela) Feb 2002 - Mar

Specialist Programmer, Web Reporter, Business 2007

Intelligence

Responsible for developing the Web Remote Control TIVOLI / Web Reports

from REMEDY Interfaces. Both are websites which are part of the

corporative intranet of CANTV. From this sites it is possible to create

reports, charts, excel spreadsheets and csv files with data fetched from

the corporative database and customized by date or features.

Tools used: Perl, HTML, XML, JavaScript, IIS or Apache, Chart Director,

Chart Component and Control Library, SQL statements, Remedy and Tivoli

Responsible for developing several PL/SQL scripts and jobs in order to

help with the maintenance and modeling of several tables of diverse

databases.

Tools used: Oracle and MySql databases.

Responsible for creating and maintaining several Robots (executables)

used to obtain data from corporative apps (such as Tivoli and BMC

Remedy). This information was later used to create reports and charts

that revealed the usage, load, and flaws of such apps.

Tools used: Perl, SQL statements, Shell Scripts, LDAP, Oracle or MySql,

ETL, databases Remedy and Tivoli.

Responsible for creating statistics used to evaluate data organized by

date, counters, and percentages, allowing a better understanding of the

involved costs of operations and to improve assets management and

resources distribution. In review, my duties helped management to take

the right decision at the right time; I had the chance to deliver

valuable information based on my deep knowledge of the corporate

database. Also, I was involved in the process of making many data

collections tasks an automatic and simple activity for the final user.

Tools used: Crystal Report, Brio, Oracle forms, ETL,Data Mining and Data

COMPUTER SKILLS PERL OO, mod_perl, CGI, SHELL Scripting, VB,

ASP.NET, PHP

LINUX, UNIX and Microsoft Windows.

APACHE, IIS.

PL/SQL (Oracle and MySQL).

Crystal Report, Brio, Oracle forms, Data Mining and HTML.

UMTS, GSM, GPRS, CDMA, 1xRTT, EVDO, Data services

Apps IBM Tivoli (Framework, Remote Control, Monitoring) and

BMC Remedy

HTML, XML, CSS code and Javascript

Quality Standards ISO 9000:2000, ITIL

BI, ETL, OLAP, Data Mining, UML, SOAP,LDAP

ISO9000

Oracle PL/SQL Developer Certified Associate, 2007

EDUCATION (MSC) Masters in Computer Science

Simon Bolivar University; Caracas, VE; 2007

Thesis: "Model of the use of the creativity as a tool in the solution of

technical software problems"

(BA) B.S. Computer Science / Software Engineer

UNEXPO University; Caracas, VE, 2002

HOBBIES I am very interested in travelling to new places and learning about

foreign cultures.

I also like Fitness aerobics and hiking.

Spanish Native Language

LANGUAGES English Conversational - Advanced

REFERENCES Cristian Saveedra: *********@*****.*** Mobile:+584*********

John Geoghegan: mailto:****.*********@*******.*** Mobile +353 87 2416

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