Customer Service Sales

MADHAVAN SAKTHIVEL

**** ****** ** *, ******, ON N7V 4C7

Contact: 519-***-****

****************@*****.***

OBJECTIVE

Seeking an Employment that provides opportunity to apply my IT experience

and skills to advance the goals and objectives of my employer.

PROFILE

. Efficient, enthusiastic information

technology professional,

. Skilled in troubleshooting and

maintenance.

. Effective problem solver who

consistently follows through.

. Adept and experienced in IT and network

support.

. Familiar with network installation and

configuration of software and hardware.

EDUCATION

Post Graduate Diploma (Information Technology & Web Design)

Jan 2011 - Aug 2012

LAMBTON COLLEGE, Sarnia, ON (GPA-3.7/4)

Certification and Courses

. CompTIA Project+ (COMP001020254343)

. CompTIA A+ Certified Professional

(COMP001020254343)

. Microsoft Windows Server 2008 Network Infrastructure, Configuring

(sr7310675)

. Microsoft Windows Server 2008 Active Directory, Configuring

(sr7310675)

. Microsoft Windows Server 2008, Server Administrator (sr7310675)

. Microsoft Windows Server 2008 Applications Infrastructure,

Configuring (sr7310675)

. Microsoft Windows 7, Configuring (sr7310675)

. Microsoft Windows Server 2008, Enterprise Administrator (sr7310675)

. CCNA Exploration: Network Fundamentals,

Routing Protocols and Concepts,

LAN Switching and Wireless, Accessing

the WAN

Bachelor of Engineering (Electrical and Electronics)

Aug 2003 - Nov 2007

TAGORE ENGINEERING COLLEGE Affiliated to Anna University, Chennai, India

(62%)

. Completed embedded system design, PIC, RTOS at Remotech Ltd.

PROFESSIONAL EXPERIENCE

Computer Field Service Technician,

Aug 2013 - Present

SELF EMPLOYED, London, Ontario

. Casual computer field technician for

T.E.S (IBM)

. Loblaw's swedamart store conversion and

hardware refresh

. Configures, personalizes and positions

workstations for remote site users

. Upgrades or replaces POS lanes hardware

and software

. Maintains, troubleshoots, installs and

repairs computer systems, hardware,

software and peripheral devices,

network devices, and small site servers

MADHAVAN SAKTHIVEL - ****************@*****.*** - 519-***-****

2.

. Providing wiring and networking as a

professional manner

. Installing/de installing register

equipment and pinpads

. Providing LAN/WLAN for printers, fax to

PC and Laptop

. Setting baud rate for printers depend

upon the version

. Troubleshooting hardware, queue and

paper jam

. Exhibits professional appearance and

conduct in accordance with Company

standards while working with end-users

. Maintains inventory control of IT

equipment and systems at all assigned

facilities

. Able to interface with end-users, other

service technicians, technical support

personnel, and other technical

professionals and have the

communication skills to convey the

situation in a tactful, professional,

diplomatic and logical manner

IT Support,

Sept 2011 - Present

A.I.LENA MEDICINE PROFESSIONAL CORPORATION, Sarnia, Ontario

. Configuration of system and

troubleshoot hardware, software and

network

. Installed new software on users

computers, Performed daily back up and

verification on external storage

. Authoring technical manuals

. Performed data conversions and repairs

of patient data in order to meet

specified program requirements using

excel and office

. Updated patients data daily and

maintained the filing system

confidentially

. Provided training to other staffs to

use the MS Office and medical database

program efficiently

. Provided customer support equally well

for Senior Executive/VP Staff,

associated support staff, and in-house

help desk team members.

. Provided good customer service to

electronic mails or phone calls

Sales Consultant, THE BRICK, Sarnia, Ontario

Nov 2012 - Present

. Assisting the customer by recommending

and selecting and finding the right

products within the store

. Accurately describe the product

features and benefits

. Comprehensively answer any customer

queries regarding the store, its

products or services

. Providing information regarding

warranties, product care and

maintenance for any of the products and

services the store offers

. Managing point-of-sale processes

including register operation, receiving

and processing cash or credit or other

payments

. Appreciated by regional manager and

sales manager for achievement of sales

above the target sales. As a part time

employee for first six months my

written sales was $200,000/-

. Got selected as a sales consultant

representative for product knowledge

training to go to Toronto from Sarnia

brick management as well as sales team.

Sales and Service Technician, DELTA PAGE, Chennai, India

Feb 2007 - Oct 2010

. Provided excellent customer service and field service

. Learned outstanding analysis and communication skills listening to

clients' needs and explaining to them the best system options for

their situation

MADHAVAN SAKTHIVEL - ****************@*****.*** - 519-***-****

3.

. Assembled all makes and models of Desktops

. Installed and upgrade operating systems, applications, software and

hardware

. Demonstrated strong critical thinking skills troubleshooting

hardware, software and printer

. Developed innovative business strategies through bulk SMS and email,

result was 8:10

. Acted as a technical liaison between business developers,

consultants and vendors

. Responsible for assisting business units in translating business

requirements to technical requirements

. Prepared and presented system related reports and recommendations

for users and management team

. Assembled and guide embedded projects for final year engineering

college students using microcontroller and embedded C

. Provided lecture and training for students about the embedded system

. Skilled in soldering the electronic components on PCB and GCB

. Responsible for installing, monitoring and supporting various types

of electronic network equipment

. Got cash prize reward for 2 years as a best sales and service

technician of the year from the GM

RELEVANT SKILLS

. Applications & Databases: MS Office, MS

Access, My SQL(php)

. Web Designing: Adobe Dream weaver,

HTML, XHTML, CSS5, Java scripting, FTP

. Designing Software: Adobe Photoshop and

basic knowledge in Illustrator

. Animation Software: Adobe Flash, Action

Script3.0

. Open Source CMS: Joomla

VOLUNTEER EXPERIENCE

Volunteer, BLUEWATER HEALTH, Sarnia, ON

Nov 2011 - Feb 2012

ACHIEVEMENTS

. Won gold and bronze medal on anna university zone 4 basket ball

. Played on State championship Volley Ball tournaments

. Won bronze medal on all college tournament volley ball

. Participate on 20km walking on anna university sports meet

PROJECT EXPERIENCE

MILLENNIUM CORPORATION, LAMBTON COLLEGE, Sarnia, ON

Jan 2011 - Aug 2011

Millennium Corp. is a virtual company that has been created as part of the,

Information Technology and Web Design, program. The main purpose of this

business simulation is to provide students an opportunity to acquire hands-

on IT industry experience and learn practical business management skills.

Significant Role in ITP/IWEB Program

Phoenix project: Served in System Administrator role

. Repaired and rebuilt 40 old desktops, assembling new parts as required

. Installed and upgraded operating system, essential software and

antivirus

. Donated working systems to Bluewater Lighthouse Christian Academy in

Sarnia

Contact this candidate