Customer Service Manager

Rashawnte Gorman**** **th Ave N apt ***New Hope, Minnesota, ********-***-**************@*****.*** Education:Hennepin Technical CollegeNursingSeptember 2012- Current Empire Beauty SchoolEstheticianFebruary 2011- July 2011 Minnesota School of BusinessMedicalAssistantSeptember 2009 Patrick Henry High SchoolHighSchool DiplomaSeptember 2001 – June 2005 Skills:Over 4 years of customer service,administrative and clerical, and telecommunications experience. Intermediateexperience with Microsoft Word, Excel, Outlook and Internet Research. A team player as wellas a reliable individual worker . A quick learner with high capability tomulti-task. Excellent organizational and communicationskills. Able to get work done in a timely manner with great attention todetail. Experience:Fountainhead ApartmentsRichfield, MNSeptember 2011-December 2011Steven ScottManagement Bloomington,MN September 2010-September 2011Resident Manager Up keeping of property Providing excellent customer service to residents whilebeing on call Apartment turns CareTaking Angels Minneapolis, MN September 2009 – May 2010Assistant Manager Bookkeeping: entering data into Excelspreadsheets and coding invoices for accounts receivables Providing excellent customer service to clients and professionally handling their needs Outbound and inbound calls: completing order forms for clients viamultiple phone lines Filing, organizing, faxing information for the business Caretaking of grave sites, cleaning and maintaining upkeep fortombstones of special loved ones Total Marketing Group Arden Hills, MN February 2007– September 2009Telemarketer Professional phone etiquette and superbcustomer service for both inbound and outbound calls Cold calling to maximizepotential sells and meet and surpass quotas Sales: up-selling customers on products and following up with previous orders Appointment setter forpresentations by managers and supervisors YWCA Minneapolis,MN June 2006– September 2006TelemarketerAssistant to Gymnastics Coach Assistant trainer in an after-school program for third and eighthgraders Created practice schedules and performance rotation using Excelspreadsheets Recorded performance point system and helped students with performanceand technique References– Available upon request