Customer Service Administrative Assistant

Ruby Walker

917-***-**** *********@*****.***

AREA OF STRENGTH

Office management and leadership experience, complemented with extensive ability in a social services and academic

environment. Demonstrate remarkable ability to provide high-level administrative / management assistance to executives;

scheduling meetings, coordinating trainings, and maintaining confidential corporate records and reports. Known for being

detailed with proven effectiveness in multi- tasking in a competitive, high-impact and fast-paced environment and the ability

to communicate well with all levels of professionals.

EDUCATION

Master of Science in Education

Brooklyn College C.U.N.Y, Brooklyn, NY: 2006

Bachelor of Science in Public Administration

Medgar Evers College C.U.N.Y, Brooklyn, NY: 1998

TECHNICAL PROFICIENCIES

Microsoft Office Suite Word Perfect FileMaker Pro Adobe PDF

EXPERIENCE

ADMINISTRATIVE ASSISTANT

YAI NETWORK NEW YORK, NY 2000-2013

* Provided administrative support to executives, various senior management personnel and 30 Medicaid Service Coordinators.

* Ensured efficiency and accuracy in organizing major projects relating to annual conferences which included managing workshops, packets, and bulk mailings.

* Assisted with payroll functions; prepared and submitted staff travel and expense reconciliation.

* Administered and presented staff monthly billing and expense reports with accuracy of supporting documents and budget code indexes.

* Conceptualized and revamped files, databases, records, and other documents to provide assistance for the agency’s reference, referrals, and intake service departments.

ADMINISTRATIVE CLERK

UNITED STATES PEACE CORPS NEW YORK, NY 1998-2000

* Displayed unsurpassed guidance to administrative officer and office recruitment coordinator using thorough procedures of applications and collaborating with new volunteers.

* Assisted with the promotion of vacant programs and positions to applicants.

* Handled and completed recruitment materials; mentored and trained new staff and volunteers.

* Actively responded to the multi-line phone system to address customer inquiries and to resolve their issues in a timely manner.

OFFICE ASSISTANT

MEDGAR EVERS COLLEGE (CARIBBEAN RESEARCH CENTER, C.U.N.Y) BROOKLYN, NY 1995-1998

* Rendered service and supported the assistant director with word-processing, revising, creating and assembling publications and newsletters.

* Addressed client inquiries regarding books, AV equipment, and periodicals.

* Coordinated routine and special events, including luncheons and boarding for intercollegiate debaters.

* Built and cultivated long-term relationships with customers by providing customer service.

* Managed and supervised work-study students in clerical tasks and customer service protocols.

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