Quality Assurance Engineer

KARL J. SCHIHL

**** ****** ** * Imlay City, MI. *8444

Ph: 810-***-**** * aca5ap@r.postjobfree.com

QUALIFICATION SUMMARY

. An Information Technology Professional skilled as a Business Analyst,

Systems Analyst, Software Systems Specialist, Quality Assurance and

UAT Tester following the software development life cycle and creating

SDM deliverables.

. Performed as a team lead on projects, maintaining time lines, customer

and management communication, delivery, and problem resolution.

. Scoped projects, gathered business requirements, created functional

and system requirements, sized and ordered platform solution,

installed hardware, configured software, developed and implemented

Mainframe and Web application and provided post production support.

. Created test scripts and test cases (over 800 for Redesigns), running

the test cases, log defects, and the testing and regression testing

for the deployment of changes into the production environment.

. Utilized SQL to pull data from the data warehouse to validate the data

and SQL queries to generate reports.

. Used Visio to document processes and create flowcharts.

. Developed and maintained ongoing relationships with customers and

across departmental teams.

. Performance consistently presents a professional demeanor,

complimented by a positive "can-do" attitude with a reputation for

dependability and credibility.

PROFESSIONAL EXPERIENCE

Flagstar Bank - Troy, MI

IT Business Analyst - (Direct Hire)

11/2011 to Present

. Wrote Scoping documents for projects, gathered high level business

requirements from stakeholders and developed lower level functional and

technical requirements submitted to vendor.

. Created tasks in Changepoint to store the SDMs from Requirements

Gathering, Written Test Cases, and Test results created in HP Quality

Center. Followed software development life cycle,

. Projects and tasks required using SQL to find loans for testing

scenarios, analyzing solutions for issues, creating supporting proposed

solutions will work, and debugging issues.

. Used Visio to document current processes and create documentation,

recently identified problem with Servicing IVR where customers reported

they were being transferred to dead air on hold occurring for over the

past two years.

. Uncovered after making 60 calls that every 6th call was being transferred

to 'dead air', as a result, completed over 800 test cases for the

Servicing IVR Redesign garnering excellent results. The IVR was #1 on the

Voice of the Customer complaint list. The 150 plus a month complaints

were reduced to less than 20 due to resolution of dead air issue and the

redesign.

. Used and worked with the LPS-MSP Platform, OSI/DNA appl(bank branches),

FSB MyLoans, Upgrade CaseTrack Legal software, Overdraft/NSF project, WIB-

Winning in Banking Project(IVR), and modify Remedy applications for the

Office of the Presidents.

Flagstar Bank - Troy, MI

Quality Assurance/Application Tester (Contractor)

03/2011 to 11/2011

. Primarily responsible for working with various departments to create a

thorough UAT strategy for the GServ, the Mortgage Servicing IVR, MyLoans

Web, and Western Union IVR applications and provide Quality Assurance

that data was mapped properly during the conversion to a LPS's new

Mortgage Servicing Platform (MSP). Confirmed data in downstream

applications match MSP and the Data Warehouse.

. GSERV(DNA External Tab): Provided the UAT, data validation on DW Delta

File sent to DNA used to load DNA External Tab, tested external tab, and

created quality center defects. Used SQL to pull data directly from the

data warehouse to validate the data that was created in GSERV DELTA the

file sent to DNA to populate the new External Tab.

. Western Union (WU): Wrote the quality center Test Cases, UAT, document WU

Flow (WU's was wrong)and Data Validation on file sent to WU. Used SQL to

pull data directly from the data warehouse to validate the data that was

created in the Western Union Customer Status file sent to Western Union

to populate the new External Tab.

. Servicing IVR & MyLoans: Provided the UAT ran quality center Test Cases,

used SQL to find loans that would match the test case scenarios that were

running. Review requirements, created and ran Test Cases, summarize,

document, and communicate test results, including any issues uncovered in

HP Quality Center. Utilized SQL privileges to help gather loans that met

testing scenarios and file data validation for GSERV and Western Union

files sent from Flagstar's Data Warehouse to the vendors.

Independent Consulting

07/2008 to 03/2011

CAD/CAM Prototyping, Recording Engineer, Construction

. Develop prototype designs in the CAD/CAM environment. Designed parts in

Turbocad, EagleCad, and SheetCam, created machine codes that were run on

a Tormach CNC Machine.

. Created electronic circuit designs, created circuit board layouts, and

machine circuit boards and housing.

. Working as a recording engineer, recording, mastering, and creating music

CDs for musicians.

. Also worked in construction in drywall repair, ceiling installations, and

general laborer.

Chrysler LLC - Auburn Hills, MI

Procurement System Support Specialist/Helpdesk

08/2006 to 07/2008

. Provided technical and administrative support of applications and

interfaces for Chrysler Buyers using GLOBUS (Global Buying System) and

Chrysler Facilities & Materials applications.

. Responsibilities ranged from supporting local PCs, specific application

errors/procedures/administration to monitoring and troubleshooting system

problems.

. Communications facilitated by XML files over MQ Series stored in DB2

tables and loaded into IMS. Used XML Spy, QMF, SPUFI, SQL/DB2, FTP and

Telnet during investigations.

. Used SQL to pull data from the Procurement System application to help

with maintenance responsibilities. QMF is a reporting tool to run SQL

queries to generate reports for customers.

. Responsible ITM Contact (RIC) for approving Service Requests and Backup

Assessor for SOX Assessment and Audit support.

DaimlerChrysler Corp. - Center Line, MI

Software Systems Specialist/ System & Business Analyst

07/2001 to 08/2006

. Created and reviewed Business Requirements with customers, research

feasibility, create Technical Requirements, Design, Develop, Code,

UAT, Implement, Document and VISIO flowchart Web and Mainframe

Applications for Voice Operations Support, General Ledger and Trouble

Ticket System using Net.Data, Javascript, HTML, COBOL, DB2 SQL, JCL,

FTP, UNIX, MVS, DOS, OS2, SMTP, File Aid, REXX,

. Worked with DBA to designed DB2 Tables to support applications, used

SQL to select, insert and delete records in mainframe and web programs

in applications developed.

. Acted as team lead on projects maintaining time lines, customer and

management communication, delivery, and problem resolution.

. Researched business solutions using existing and new technologies.

. Learned and utilized new technologies effectively.

. Excellent problem Diagnosis and Resolution of Production Issues.

. Developed and maintained ongoing relationships with customers and

across departmental teams.

DaimlerChrysler Corp. - Center Line, MI

IVR Team/Project Leader-System Analyst

06/1991 to 07/2001

. Managed implementation of Interactive Voice Technologies (IVR)

including gathering business requirements with customers, research

feasibility, design and develop technical specifications, configure

hardware/software, develop and code, UAT, implement, and provide post

productions support.

. Created and maintained project timeline with target dates to ensure

timely delivery of application.

. Worked on independent basis providing periodic updates to management

and customer of project status.

. Developed and maintained good relationships across interdepartmental

support groups.

. Scope of Projects included working with customer to develop system

requirements & specification.

. Coordinated and scheduled platform infrastructure requirements with

vendor, facilities, network center, & telephony depts.

. Planned and performed site prep, installation, hardware/software

configuration, application specification, design and implementation,

documentation, system administration, problem diagnosis & resolution

and continued customer interaction/follow-up.

Chrysler Financial Corporation - Troy, MI

Network Telecommunications Specialist/Helpdesk

07/1988 to 06/1991

. Provided level I, level II, and UNIX Admin support of UNIX minicomputers

in a SNA network.

. Responsible for TTY port, LP print spool, terminal & LU6.2

administration, minicomputer, terminal, & printer hardware/software,

network connectivity from local to remote modems and wiring.

. Supported branch office daily activities and relocations by diagnosing

hardware/software and network issues; resolving where possible.

. Coordinated with field service engineer's arrivals, repair of equipment

and parts where remote problem resolution was not possible.

EDUCATION

Ferris State University, Big Rapids, MI - BA Broadcast Electronic

Technology 1984

Contact this candidate