Customer Service Sales

Mario D. Bascelli

***** ********* ******

Cumberland, MD 21502

Tel. 301-***-****

*********@*******.***

Accomplished professional dedicated to exceeding expectations. Dynamic, energetic, and team oriented with

attention to detail and the ability to provide exceptional service in all areas.

Core Professional Strengths

• Consistent and Drive to Exceed Goals

• Competitive and Profit-Driven

• Dedicated to both Company and Customer Satisfaction

• Six Sigma Trained

• Experienced Business Developer and Salesman

Employment History

UPS

Package Handler 5/13-Present

Responsible for setting the pace for the day. Unloads upto 9/10 tractor trailer's each morning with packages wieghing from 1lbs upto

100lbs or more. Unloading includes working at a brisk pace while working within the safety guidelines.

Queen City Tire & Auto 5/12-1/13

Assistant Manager inTraining/Service Writer

• Oversee service operations for 6 technician shop including opening/closing business & related accounting, appointment

scheduling, parts inventory/purchasing/receiving, customer service, problem resolution, road testing.

Sheppard Pratt Health System - The Jefferson School 1/09 –3/12

Educational Assistant - Autism School Program

Assist teacher with administrative duties such as lesson plans, class materials, teaching

•

• Provide classroom assistance through 1:1 relationship, additional structure, supervision, and instruction to aid in achieving the

goals and objectives of the student’s Individual Education Program (IEP)

• Work independently within the guidelines and direction of the supervising teacher providing educational support and behavior

management; document student progress; escort students to all school activities

Educational 1:1 Aide Educational Program

Same duties as Educational Assistant with exception of administrative duties

•

Timbrook Automotive 7/08-1/09

Sales Representative

• Sell and Locate vehicle, warranty upgrades and insurance to meet customer needs

• Assist clients with financing, servicing and insurance issues

Beneficial Mortgage of Maryland 10/06-7/08

Account Executive

• Serve as initial customer contact for First and Second Mortgages, Home Equity Lines of Credit, Personal Loans, Revolving Credit

Lines, Credit Insurance Lines and Auxiliary Products.

• Develop business through new customer contact & walk-ins, existing customer account maintenance; maintain customer referral

log.

• Schedule pre-closing meetings with customer to ensure all requirements and customer needs are met.

• Process loans including appraisals, title search/clearance and deed authentication

• Ensure compliance with all Federal and State legal requirements

• Perform underwriting procedures including verification of employment, income, mortgage, and tax information; calculate income

and recording fees.

• Run/analyze credit reports; counsel customers in establishment & maintenance of favorable credit score and determine product

eligibility.

• Perform various office/audit functions including payment application, loan management, daily cash functions, and servicing

customer accounts.

Shaffer Ford and Jeep 2/03-10/06

Senior Sales Representative

Oversee inventory, purchasing, advertising, closing of final sale, merchandise display

•

• Sell and Locate vehicle, warranty upgrades and insurance to meet customer needs

• Assist clients with financing, servicing and insurance issues

Martins Market 7/99-6/03

Cashier/Bagger; Produce/Floral Dept; Seafood Sales

• Cash-out customers, bag purchases, gather carts, unload trucks, break down skids, rotate/restock & display of merchandise,

clean-up, general customer service duties

Education:

Allegany College of Maryland – Various courses 2002-2003, 2010- Part time

Fort Hill High School graduate with concentration in General Studies and Business.

Professional Development:

- Various Sales, Technique and Customer-Focused trainings

- Licensed in MD for sales of Credit Life, Disability and Unemployment Insurance and American Traveler Auto Club

- TCPA, ECOA, Anti-Money Laundering, and State Compliance Certified, updated yearly

- Trained in VISION computer application system, CII internal cash flow system, Mortgage Service Account Management System.

- Education Positions – Trained in proper techniques of Physical Restraints and 15-Passenger Student Transport Bus

- CPR Certified

Accomplishments & Awards

Customer Care Award

Multiple Top Salesman Awards

Multiple Top Performer Awards for Insurance and Auxiliary Credit Sales

Autism Speaks Award for raising over $2000 in donation

Life -saving Award

References Available Upon Request

Contact this candidate