Quality Control Training

Kathleen Denny

**** ********* *****, ******, ** *8110 - 704-***-**** (H) - 704-***-**** (C) - ********@*****.****.***

Professional Summary

Enthusiastic student currently completing clinical rotation of the Phlebotomy program at Central Piedmont Community College. Familiar with venipuncture techniques, and trained to collect blood using standard and specialized types of needles in under three minutes. Self-motivated to consistently perform to a set time schedule, improve quality and productiveness. I am eager to learn new skill sets and examples of working practices handed down to me by the greater medical team and staff that my role will encounter on a daily basis. It is important to report and log the incoming and outgoing work flow that is appointed to me, as well as to provide excellent communication and care for patients. I will undertake my role as a practicing phlebotomist with the upmost professionalism and high quality that any medical or clinical center demands.

Licenses

I am currently training and will complete over 100 successful venipunctures, and 100 hours of clinical work by December 11th, 2013. Once I have completed the class, I plan to take the examination certified by the American Society of Clinical Pathology.

Skill Highlights

Understanding proper patient identification procedures

Professional Experience

Zoes Kitchen Shift Supervisor Charlotte, NC I direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. I also act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. I also make sure employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions. I am a team player, as well as a leader. I have to keep employees motivated, resolve conflicts, and make difficult decisions. Delivering goodness from the inside out is my motto.

Education and Training

Central Piedmont Community College Associate of Science Charlotte, NC, United States I am completing my general education requirements so that I can continue my education to achieve a Bachelor of Science in nursing. I am currently completing coursework in biology, as well as putting emphasis in this field.

Community Service

Selecting venous access sites

Understanding the order of draw for multiple-tube phlebotomy

Understanding the color coding of tubes

Labeling collection tubes

Understanding patient care following completion of venipuncture

Understanding the components of the health-care system

Understanding the role of other laboratory personnel

Collecting and handling blood specimens

Monitoring quality control of samples

Understanding equipment selection and use

Assembling and disposing of containers for used needles

Understanding infection control and the role of safety policies in blood handling

Interacting with other laboratory personnel

Conducting myself in a professional manner

Managing stress on the job

Learning new techniques on the job

Understanding the legal implications of laboratory work and blood testing

Recognizing the need for continuing education

March 2010 to Current

2013

Being an active member in my community is very important to me.

2012- Matthews Help Center 20 hours Cleaned the consignment store, as well as priced items and performed a store duties checklist while paying close attention to detail.

"The Big Sweep" 8 hours Cleared the waterways of the greenway in downtown Charlotte. I worked as a team member to help clear these passageways to keep the community as well as the environment clean and clutter free.

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