Customer Service High School

Diana Fink Rieser

**** ****** ****** ***., ***** Las Vegas, NV 89084-2012

307-***-**** (C) 702-***-**** (H) **********@*****.***

SUMMARY

Previous healthcare professional seeking employment in the customer service industry. Skilled in conflict resolution, public

relations, organization, and management of time and systems. Very adaptable and can think quickly to best fit a situation.

As inspector in health care, very detail-oriented and compliance based. As mother/stepmother of 9 children, over 30 years

of resolving conflicts, managing all personality types, and handling scheduling issues. Excellent interpersonal skills, ability to

work well with others both in the supervisory and support roles. Knowledgeable of other cultures and clients to best suit

diverse client base in a friendly, respectful way.

PUBLIC SERVICE CREDENTIALS

Elected School Board Member Jackson, Wyoming

Teton County School District #1 2006-2010

Interacted with public to gauge needs and wants.

Responded to challenges, successes, and defeats on a micro and macro level.

School Improvement Team Member Jackson, Wyoming

Jackson Hole High School and Middle School 2000-2004

Brainstormed ways to advance the education of middle school and high school students.

Executed long-term plans and strategies and measured success.

Problem solved daily and larger scale problems across schools.

Volunteer Jackson, Wyoming

Teton County Humane Society, St. John’s Medical Center, Jackson Hole High School 2000-2013

Organized community outreach opportunities.

Fundraised and helped with awareness campaigns.

Client-faced with community members at outreach events.

Maintained inventory before, during, and after events.

WORK HISTORY

Histology and Cytology Laboratory Inspector

College of American Pathologists, 2013

Inspected hospital cytology and histology laboratory to ensure compliance with College of American Pathologists

(CAP) and Clinical Laboratory Improvement Regulations (CLIA) for CAP Accreditation

Histology Technician Jackson, Wyoming

Western Wyoming Pathology and Teton Pathology 2002-present

Oversaw histology laboratory on locum tenens basis.

Organized slides and paraffin blocks for efficient retrieval.

Managed chemical and medical inventory for histology laboratory.

SKILLS

Organization, problem solving, conflict resolution, client interfacing, time management, establishing and maintaining

budget, working on basic computer operator systems such as Microsoft Word, Excel, and PowerPoint, program leadership.

ADDITIONAL INFORMATION

Treasurer and Board Member, Teton County School District #1 Board of Trustees, Jackson, Wyoming

Elected public official responsible for policy establishment and management oversight of a $36 million organization

Extensive volunteer work in public school education, including successful grant writing and program leadership

Interests : Youth Soccer Coach, Certified Youth Hockey Coach, Hiking, Public Education, Travel

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