Manager Service

REN CAMPBELL

Inglewood, CA *****

323-***-**** R *******@*****.***

Self-motivated Facilities Management professional with proven ability to effectively manage a diverse array of vendor contracts, create

innovative solutions, and exploring Kaizen opportunities. Strong record of driving successful cost reduction initiatives and directing the

life cycle of projects.

BENCHMARKS & MILESTONES

Created emergency response procedures and a business interruption template that was recognized and adopted at all

Google offices nationwide and used by facilities management staff.

Led initiative to evaluate Scope of Work of incumbent subcontractors performing the same services and solicit new bid

proposals awarding the entire campus to a single service provider in an effort to extend cost reductions. Resulted in a

27% annual decrease in cost on janitorial and 40% reduction on window maintenance.

Proactively created spreadsheet with "out of the box" ideas which evaluated service level reductions and impact to client with potential

annual cost savings of $700k across facility portfolio.

Successfully decommissioned and commissioned newly acquired corporate buildings to facilities portfolio.

PROFESSIONAL EXPERIENCE

Eurest Services @ Google, September 2012 – June 2013

Unit Director

Google LAX, Google Irvine, YouTube Beverly Hills, YouTube Playa Vista

• Managed daily operations of 100,000+ LA, 60,000+ Irvine, 40,000+ Playa Vista, and 10,000+ sq. ft.

Beverly Hills office.

• Coordinated 600-person move (3 Field Offices to 1 Main Office) and 1200-person move (NYC)

• Managed campus mail services, reception, event planning, facility maintenance, space planning teams which included

performance reviews, staff development, attendance and payroll.

• Coordinated Vendors: Catering, Décor, Janitorial, Building Engineering, Landscape, Parking, Construction, and Furniture.

• Development and negotiation of contracts, cost controls, monitoring of contractual obligations, fiscal budgets,

cost variance reporting/explanations, budget forecasting.

• Routine inspections of OSHA compliance, fire alarm system, and AED equipment.

• Service Request QA and dashboard reporting.

• Construction build-out to obtain additional conference rooms and office space.

• Office Committee: Funco, Intern Program, Wellness Program, Transportation, Emergency Response, and Events.

• Ensure safety and security for the facility, emergency response plans, compliance with all local regulatory

requirements, function as the afterhours contact for property management, and training of office emergency

procedures.

Roy Jorgensen Associates @ Toyota Corporate Office-Torrance, December 2005 – March 2011

Specialty Services Manager

HQ Campus, Antique Car Museum, MDC Main, MDC Annex

• Direct reports included two salary and 20 non-salary dayporters, audio visual techs, and relocations support

workers.

• Managed $4.0 M in facilities contracts for 133 acre, 3 million sq. ft. HQ campus, with a population of

approximately 5,000 associates.

• Managed 100,000 sq. ft. of 4 off-site warehouse spaces.

• Managed landscaping, janitorial, window maintenance, pest control, catering, trash hauling, carpet cleaning, and

power washing vendors.

• Tracking/evaluating CPI and KPI reports and establishing a plan of action to improve performance results.

• Created preventative maintenance schedules of all equipment and services in CMMS system.

• Establish customer support goals and performance targets, develop support strategies, identify and implement

actions that are aligned with corporate objectives, including improved employee satisfaction, improved

operational efficiencies, and reduced operational cost.

• Conduct ongoing root cause analysis and recommend solutions to address deficiencies with service level plan and

improve satisfaction response/scores.

DISASTER RELIEF SUPERVISOR, TELETECH GOVERNMENT SOLUTIONS, NORTH HOLLYWOOD, CA

June 2005 – December 2012

OFFICE MANAGER, AVENUE’Z, INGLEWOOD, CA

January 2000 – October 2005

PROJECT TEAMS

Construction Project Team

Sustainability Team

Toyota Clean-up & Recovery Emergency Response Team

Exit Interview Survey Team

Employee Feedback Survey Team

LEED Concepts Team

EDUCATION

Business Administration, El Camino College, Torrance, Ca, 2003-2005

Business Administration, Mount St. Mary’s College, Los Angeles, Ca 2006-2008

SPECIALIZED TRAINING/CERTIFICATIONS

Certified Employment Transportation Coordinator, South Coast AQMD

LEED Concepts Certification

What Great Managers Do Differently, Leadership IQ

Coaching and Mentoring Skills for Leadership Success, National Seminars

How to Deal With Unacceptable Employee Behavior, National Seminar

How to Manage Emotions and Excel under Pressure, National Seminars

Contact this candidate