Customer Service Quality

Dashpinder S Gill

**** ****** ** ( FREMONT CA ***55 ( 510-***-**** (

********@*****.***

Production worker with 7 years of experience in large manufacturing plants.

Proven strengths in quickly learning new processes, technologies and

machinery.

Key Skills

ASSEMBLY LINE OPERATIONS Basic Equipment Repairs Precision Component Assembly

Safety Standards Environmental Standards

Production Line Quality Controls Blueprint Interpretation

Efficiency Work Independently Use Forklift

Machinery Assembly Supervisor

Kitting

Work Experience:

06-2013-Tesla

Responsibilities

Direct inbound and outbound logistics operations, such as transportation,

inventory control or warehouse activities, safety performance, or logistics

quality management. * Recommend optimal transportation modes, carriers,

routing, equipment, or frequency. * Maintain metrics, reports, process

documentation, customer service logs, or training or safety records. *

Monitor product import or export processes to ensure compliance with

regulatory or legal requirements. * Direct WW distribution center

operation(s) to ensure achievement of cost, productivity, accuracy, or

timeliness objectives. * Recommend purchase of new or improved technology,

such as automated systems. * Collaborate with other departments to

integrate logistics with business systems or processes, such as customer

sales, order management, accounting, or shipping. * Conduct or review

audits for logistics activities, such as storage, distribution, or

transportation. * Develop and implement methods to maintain accurate

inventory levels at the facility * Process logistics center design and

facility move experience. * Develop and implement innovative methods to

dispose of E&O inventory items. * Develop and coordinate an organization to

generate comprehensive analysis of multiple data and factors related to the

division's distribution network.

201*-**-****---Ceva Logistics

Receiving

.Responsible for the physical handling, transactions within the company's

ERP (Enterprise Resource Planning) software system and other required

documentation/logging activities related to the receipt of all incoming

materials and items from outside sources into the company's inventory asset

storerooms or expensed locations.

.Assists in coordinating with Quality to ensure that routine, incoming

inspections of manufacturing materials and any special inspection

requirements are performed in a timely manner.

.Responsible for the proper return-to-vendor transactions and proper

material handling to return the material to the vendor.

.Responsible for the receipt, transaction and proper routing of customer

product returns within the guidelines of the company's returned material

authorization system.

.Provides assistance with transaction history investigations pertaining to

receiving accuracy discrepancies.

Inventory Control

.Responsible for the orderly physical storage and maintenance of accurate

documentation (within the company's ERP software system) of inventory

within the company's inventory storerooms, including MS (main stores), FG

(finished goods), MR (discrepant material review), and RA (returned goods).

.Enters inventory transactions as required into the company's ERP systems

to accurately record the movement of materials within the company and

between storerooms.

.Performs periodic physical inventories and/or maintenance of a cycle count

program to ensure inventory accuracy and reporting on same.

Shipping

.Responsible for the orderly physical handling, required packaging and safe

movement of intermediate and finished product, making arrangements with

shipping companies and accurate order fulfillment and other inventory

transactions into the company's ERP system related to the shipment of

materials and products to external suppliers and customers.

.Manages logistics suppliers and develops proficiency with on-site shipping

software systems (FedEx Power Ship or equivalent).

.Coordinates closely with Quality to ensure that special final inspections

are performed in a timely manner prior to receipt into FG storerooms or

final shipment to customers.

.Assists with transaction history investigations pertaining to shipping

transaction accuracy discrepancies.

.Provides accurate shipment documentation such as commercial invoices,

bills of lading, shipper's export declarations, shippers, letters of

instruction, dangerous goods declarations, and any other transportation

related documentation.

2011-Dec 2012-KLA Tancor

Shipping Receiving Clerk--Supervisor

Ship outgoing shipments; preparing shipments; moving shipments; labeling

shipments; building boxes for shipments; operating the pallet jack;

printing paperwork

.Maintain inventory of shipping supplies such as cartons, tapes, labels,

packaging material, etc.

.Control inventory levels and accuracy by overseeing physical cycle counts.

.Data entry; using Google docs, FedEx ship manager.

.Receive and unpack materials

.Check against bills of lading, packing slips, etc.

.Identify, count, and stock materials

.Maintain records of goods received

Examine, sort, arrange, count, store, pick, and pack items for storage

and/or shipment in accordance with established procedures and customer

requirements. Operate material handling equipment (e.g. hand truck, pallet

jack, dock lever, etc.) Analyze process/equipment performance with

statistical methods, interpret trends, identify technical issues, lead

troubleshooting and mediation activities, assist in analysis, and

Implement solutions. Work on multiple Tasks.

2008-2010- Menlo

Material Handler

Highly skilled in loading and unloading material within a warehouse

facility. Able to operate a fork lift and pallet jack. Hands on experience

of performing visual inspections to ensure that materials are identified as

per the PO. In depth knowledge of planning organizing and managing time to

complete work. Supply proper materials to system as and when required.

Performs periodic physical inventories and/or maintenance of a cycle count

program to ensure inventory accuracy and reporting on same

. Receive materials from the dock

. Provide replenishment materials to the manufacturing plant

. Review packing slips for necessary data

. Secure lifting attachments to material to convey to destination

Enters inventory transactions as required into the company's ERP systems

to accurately record

. Update records in the database.

Manages logistics suppliers and develops proficiency with on-site

shipping software systems (FedEx Power Ship or

equivalent).

1/07-12/07- Fresenius Medical Care

Assembler

Perform Standard Production Assembly Operations on Electrical and/or

Mechanical Assemblies Use machines to print, assemble, reflow, and inspect

panel assemblies. Do all manual Inspection for all the items. Follow

Inspection procedures, Final Testing

Focus Factory Supervisor; however, receives daily direction from Group

Leader.

Understand and follow company quality policies and ISO 9000 directives.

Work from engineering drawings and/or follow documented assembly

instructions.

Performing functions associated with all manufacturing operations,

including working with engineers in set-up and calibration tasks, as well

as performing rework and quality testing related to the production of

parts, components, subassemblies, and final assemblies. Conducting

experiments, testing, troubleshooting, modifying, and fabricating of

electromechanical systems, experimental design, prototype models or

specialized test equipment, tools and fixtures. Analyze process/equipment

performance with statistical methods, interpret trends, identify technical

issues, lead troubleshooting and mediation activities, assist in analysis,

and implement solutions.

Education: Devry University

Student for BA

Computer Skills: Excel, Microsoft Word, SAP, Microsoft outlook, Lotus

notes, Agile, Microsoft PowerPoint.

References: Excellent references available upon request.

Contact this candidate