Customer Service Manager
Resume:
Mehdi Aman Khan
Computers and Network Tech at RCT (Industry Canada)
*****@*****.***
Experience
Network & Computer Technician at Renewed Computer Technology
July 2013 - Present (5 months)
Manager IT Division at AK Marketing Pakistan (Mango,Babyshop,Lifestyle,Shoemart,Splash,Alkaram
Studio)
March 2011 - April 2013 (2 years 2 months)
3 recommendations available upon request
Manager IT Division at Eurosoft Technologies, London, UK
January 2009 - March 2011 (2 years 3 months)
Manager IT Division at Orient Textile Mills, PAKISTAN
April 2005 - November 2009 (4 years 8 months)
Assistant Manager IT at Unicom Pvt Limited, PAKISTAN
October 2003 - March 2005 (1 year 6 months)
Network Administrator at Samsung Pakistan
March 2003 - September 2003 (7 months)
Internship.
Honors and Awards
BEST WEBSITE DEVELOPMENT OF THE YEAR
Hexol INTERACTIVES, London UK
October 2010
An Award has been given by a software house located in Acton Town, London, UK
On the excellent HTML Based website development in less than 4 days of time
site was named as : www.bindasradio.com (A Local Radio Station Website)
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Projects
IPAD E-FEEDBACK KIOSK
February 2012 to Present
Members:Mehdi Aman Khan, Elroy Edwin Van Milder
Transform Android Tablet into a customer service KIOSK
Portal gives you access to complaint about store staff/decorum, feedback and direct contact to the head
quarters. All Paper feedback has been obsoleted.
CENTRALIZED ATTENDANCE SYSTEM
August 2012 to Present
Members:Mehdi Aman Khan, Elroy Edwin Van Milder, Rajesh Kheraj
Integration of 200+ Biometric Attendance Devices into a single Static IP.
LCMS : Live CCTV Monitoring System
June 2012 to Present
Members:Mehdi Aman Khan, Elroy Edwin Van Milder
Centralized CCTV Monitoring system with complete SSL and builtin DVR Security enabled.
a total of 2000+ CCTV Cameras were broadcasting from a single platform without using any STATIC IP.
ICS: Internetwork Complaint System
May 2011 to Present
Members:Mehdi Aman Khan, Abdul Hafeez, Aamir Rafique
An Opensource Php based complaint ticket system was developed for Smooth and Streamlined complaints
troubleshooting, the system sends a tracking code once a complaint is logged by a customer as well as notify
the admin via email.
After introducing this system in AK Marketing, upto 90% complaints were resolved within given TAT (Turn
Around Time) and reduce delays.
Languages
Urdu
Hindi
Punjabi
Skills & Expertise
Network Administration
Network Architecture
Network Engineering
Enterprise Network Security
Enterprise Network Design
Operating Systems
System Administration
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Hosting
Web Hosting
Email Hosting
Broadcast Engineering
Live Broadcast
Cisco Wireless
Wireless Networking
Wireless Communications Systems
Biometrics
Customer Service
Web Applications
Mobile Applications
Website Development
Websites
Google Website Optimizer
CCTV
IP CCTV
Computer Security
Firewalls
Servers
Time Management
Microsoft Certified Professional
Cpr Certified
Adult CPR
First Aid
Routing
VLAN
Education
DJ Science College
Bachelor of Commerce (B.Com.), 1994 - 2000
Middle sex university, London, UK
CCNA
New London College, Hounslow Central, London UK
IMIS
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Mehdi Aman Khan
Computers and Network Tech at RCT (Industry Canada)
*****@*****.***
3 people have recommended Mehdi Aman
"Mehdi is a hardworking individual with good knowledge of IT and Technical Skills. He got good command
over networking and servers management. He also got web-development skills."
Zaigham Amgys Minhas, Dealer-Fixed Income, Arif Habib Investments, was a consultant or contractor
to Mehdi Aman at AK Marketing (Alkaram Studio, Mango, Lifestyle, Shoemart, Splash, Babyshop),
PAKISTAN
"Mehdi Aman, A young, energetic, always up for work individual with good communication skills & beliefs.
He can surely be an asset to any organization that utilizes him to his full potential. A bright star in my books.
I wish him best of Luck for his future.."
Muhammad Attaullah Siddiqui, Floor Manager Contact Center (CS Ops), Ufone, managed Mehdi
Aman at AK Marketing (Alkaram Studio, Mango, Lifestyle, Shoemart, Splash, Babyshop), PAKISTAN
"Mehdi Aman is organised, efficient, extremely competent, and has an excellent rapport with everyone he
comes into contact with. His communication skills, both written and verbal are excellent. Assist Security have
used Mehdis services for many of our contracts and the reason for this choice of person is that he is capable
of the ability to determine time, place and sequence of operations, based on the analysis of data and verbal
information, on any given situation. In summary, I highly recommend him for any position or endeavour that
he may seek to pursue. He will be a valuable asset for any organisation."
Ross Needs. MICM, AIFL, was Mehdi Aman's client
Contact Mehdi Aman on LinkedIn
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