Customer Service Representative

Corey McMillan

Customer Service & Problem Response Rep II- Convergys - McAlpine Park Dr

Charlotte, NC

**********@*****.*** - 704-***-****

WORK EXPERIENCE

Customer Service & Problem Response Rep II

Convergys-McAlpine Park Dr - Charlotte, NC - January 2013 to Present

Handle customers efficiently by resolving issues with bill.

Respond to all customers with the correct information the first time to avoid any call back situation.

Give information in a timely and accurate fashion.

Sale products by offering to customer as extra intiative.

Give impressionable customer service throughout any situation.

Order Picker

Belk Distribution - Westinghouse Blvd - Charlotte, NC - November 2012 to January 2013

Take pallet jacks around warehouse to help collect items.

Take orders and place them on assigned carts.

Bring items to proper area to be shipped out to customers.

Janitorial duties and any other assignments.

Item Handler

Otto- Westinghouse Blvd - Charlotte, NC - July 2012 to September 2012

Take cans off production line.

Shave extra trimmings off cans.

Assemble cans properly when needed.

Take weather prevention items off manufacturing line.

Janitorial duties amongst other assignments.

Package Handler

FedEx Smartpost- Pioneer Ave - Charlotte, NC - October 2011 to February 2012

Place orders in correct baggage in order to be shipped.

Build pallets of items to be shipped out to customers.

Unload trucks of customer packages.

Shrink wrap packages out for shipment.

Any other duties assigned.

Order Picker

Kellogg Distribution- Westpointe dr - Charlotte, NC - June 2011 to July 2011

Transport orders around warehouse with pallet jacks.

Gather items on pallets for shipping to be placed in assigned trucks.

Use forklift if needed.

Other janitorial duties assigned.

Lead Operator

DialAmerica -Regency Pkwy - Jacksonville, FL - May 2010 to November 2010

Answer incoming local and long distance calls from customers.

Provide assistance with donations as well as purchases from sponsors.

Assist in reporting service complaints from customers.

Provide all information in a clear, accurate, and timely manner.

Package Handler

FedEx Ground - CSX Way - Charlotte, NC - July 2008 to October 2009

Load and unload trailers of customer packages.

Scan packages.

Stack packages on pallets.

Any other assigned duties.

Lead Operator

MetroOne Telecommunications -Airport Pkwy - Charlotte, NC - February 2007 to May 2008

Answer incoming local and long distance calls from customers.

Provide directory assistance and directions.

Special Services.

Assist in reporting telephone equipment and service complaints.

Provide all 411 service information in an accurate, clear, and timely manner.

Package Handler

FedEx Ground - CSX Way - Charlotte, NC - October 2006 to January 2007

Load and unload trailers of customer packages.

Scan packages.

Stack packages on pallets.

Any other assigned duties.

Customer Service Representative

Hollywood Video - Charlotte, NC - December 2004 to November 2006

Assisting customers checking movies in and out of store.

Working cash register.

Stocking movies and inventory on shelves.

Answer telephones.

Provide customers with information on newly released movies and personal account information.

EDUCATION

Associates in Arts

Central Piedmont Community College - Charlotte, NC

August 2004 to July 2007

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