Software Sales

Stephen Babyn ***A Millwood Ave, Toronto, M*G*X*

647-***-**** *******.*****@*****.***

Objective

To obtain a position providing first line support in order to efficiently correct issues, knowledgeably

answer questions, and proactively educate regarding common questions and queries.

Technical Experience

Install, configure, and troubleshooting of Windows XP / Vista / 7, Server 2003 2008.

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Remote Support / Screen sharing Remote Desktop, LogMeIn, GoToAssist.

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Configuration and usage of Active Directory, Network Shares, Network Printing.

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Configuration and troubleshooting of wired and wireless network hardware.

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Detection, removal, and prevention of malicious software.

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Usage of virtualization software (VMWare, Virtualbox).

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Experienced with slipstreaming / custom image creation for Windows XP.

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Work Experience

Technical Consultant

(January 2007 Present)

● Provided desktop, mobile, and technical training for new and experienced users.

● Designed, built, and maintained small business / SOHO networks and computers.

● Diagnosed, repaired, and replaced computers, devices, and software of all ages.

● Provided on site service with setting up and repairing computers, as well as educating

users one on one and demystifying technology.

● Developed customer confidence and repeat business by proactively correcting issues.

IT Helpdesk The Canadian Press

(July 2013 November 2013)

● Monitored and troubleshot mission critical production systems

● Operated as an integral client facing part of a technical team

● Remotely and physically assisted users with Windows, Office, and web related issues

● Performed migrations of user mailboxes from an on site Exchange server to the cloud

● Produced documentation regarding migration procedures to simplify the user experience

Service Professional Dell Contract

(Stream Global Services)

London, Ontario July 2010 – October 2011)

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Coached first time users to be confident in fully using their new computers.

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Tailored the pace and support of a call to the speed of the customer.

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Discovered sales opportunities by discussing how systems were used.

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Provided thorough yet understandable answers to common questions.

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Personal Assets

● Able to produce concise written reports.

● Experienced at talking new users through common tasks in plain English.

● Capable of learning and mastering new software quickly.

● Honest, reliable, hardworking, and patient.

● Recognized as a Stream Top Performer, January 2011.

Contact this candidate