Production Center Associate, Customer Service, Printer

Kathryn Bragg

**** ***** ****

Loomis, California 95650

Cell: 916-***-****

Email: *******.*******@*****.***

Over 15 years Customer Service experience dedicated to achieving

profitability and delivering total customer satisfaction. Reliable employee

with exceptional analytical, organizational and people skills. Strong

personal ethics and integrity. Convey a professional image of honesty,

compassion and concern for my customers' needs. Good conflict-resolution

skills. Work well under pressure and deadlines. Highly organized team-

builder with strong leadership experience. Willing to work weekends, all

shifts and overtime. Excellent communicator seeking a challenging position

with the opportunity for professional growth.

Experience

Production Center Associate 5/2003 - 3/2013

Staples, Auburn, CA

( Originally hired as Cashier; promoted to Copy Center Associate;

promoted to Production Center Associate.

( Responsible for printing and finishing a variety of documents

and specialty items (banners, canvas, pads, carbon forms, business

cards, flyers, spiral/comb binding).

( Experience preparing shipments of all size orders, from small

notepads to huge posters.

( Trained, mentored and supervised up to 3 staff.

( Skilled in resolving customer service issues and finding "Win

Win" solutions.

( Demonstrated ability to upsell additional products and services.

( Received frequent positive "Customer Appreciation" Feedback

Cards for excellent service.

( Excellent performance evaluations.

Customer Service Clerk 1/2000 - 11/2002

Bashas, Tempe, AZ

( Responsible for lottery purchases, Western Union, bagging, and

general customer assistance.

( Accountable for up to $2,000 cash-on-hand.

( Delicatessen and Bakery Certified.

Key Skills:

. Ability to handle multiple machines at the same time

. Well trained in operating copying machines of different

companies

. Ability to work for long hours and simultaneously operating 3 or

more machines

. Repairing the copier machine and servicing

. Computer skills include Microsoft Office Suite (Word, Excel &

PowerPoint).

Education and Credentials

Currently Completing:

A.A. Degree - Psychology

Sierra College, Rocklin, CA

(Anticipated Graduation Fall 2014)

High School Diploma - Sonoma Valley High School, Sonoma, CA 1999

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