Customer Service Administrative Assistant
Resume:
Gloria Ingram ** CLAIRPOINTE COVE *********@*****.***
JACKSON, TN 731-***-****
CAREER PROFILE:
A highly dynamic, skilled and qualified administrative assistant with
diverse knowledge of handling administrative tasks. I am seeking a career
to utilize my proficiency and knowledge in a renowned organization.
PROFESSIONAL STRENGTHS:
Goal oriented and ability to handle multiple tasks
Possess excellent organization and management skills
Goal oriented and ability to handle multiple tasks
Proven track record in customer service managing front desk
operations, processing sales and communicating reliable information to customers
Proficient in basic operating systems like Microsoft Office, Excel,
Windows XP and the Internet
Ability to resolve complex departmental problems
Posses excellent written and verbal communication skills
Possess extensive administrative and customer service skills
Ability to maintain good relationship with customers
PROFESSIONAL EXPERIENCE:
Apria Healthcare Jackson, TN
10/2010-Present: Suspended Billing Representative
Handled the tasks of sending faxed documents to the right
department to be enter into patients files
assist with faxing documents to doctors’ office
working doc triage (updating patients information) to keep it current
calling patients and doctor’s office to make sure patients information
updated
data entry updating information
Perseus Distribution Center Jackson, TN
12/2003-04/2010: Administrative Assistant and Processing Associate
Handled the tasks of processing of returns and non-returned items
Data entry books into the computer to be shipped
packed books to be shipped
kept records for files
Responsible for maintaining good rapport with the employees
Trained new employees
Gloria Ingram 41 CLAIRPOINTE COVE *********@*****.***
JACKSON, TN 731-***-****
H & R Block Jackson, TN
11/1999 - 05/2003 Receptionist
Handled the tasks of managing calendars, scheduling meetings and filed
reports
scheduled appointments
Organized and maintained file correspondence, systems and other
essential records
Responsible for coordinating department schedules and making
Appointments with clients
Lane College Jackson, TN
03/1996 - 08/1999 Administrative Assistant / ETS
Data entry and filed new students applications
Coordinated, organized and planned travel, field trips and workshops
Prepared requisitions and purchase orders
Handled the tasks of managing calendar events, scheduled meetings and
Filed reports
Assisted with the coordination of the meeting
Responsible for preparing outgoing mail and correspondence
Responsible for coordinating department schedules and
Made appointments with students
City Finance Company Jackson, TN
08/1994 - 03/1996 Assistant Loan Manager
Interviewed clients for loan applications
Assisted customers in determining financial needs
Recommended appropriate credit solutions
Advised customers of approvals or denials
Prepared files for closing
Received account payable
Collected past due accounts
Wal-Mart: Jackson, TN
01-199*-**-**** Sales Associate
Assisted customers on Sales floor
Order sales Merchandise
Stocked Merchandise onto Sales floor
Operated Cash register
Priced Merchandise
Gloria Ingram 41 CLAIRPOINTE COVE *********@*****.***
JACKSON, TN 731-***-****
Ingram’s Child Care Jackson, TN
08/1985 - 03/2004 Manager
Operated in home Child Care Service
Supervised pre-school children
Accounts payable
Accounts receivable
Gloria Ingram 41 CLAIRPOINTE COVE *********@*****.***
JACKSON, TN 38305
EDUCATIONAL SUMMARY:
Jackson, TN
West Tennessee Business College
Diploma in Medical Administration 1994
Career-Com Junior Business College Hopkinsville, KY
Diploma in Word Processing 1988
Reference available on Request
Contact this candidate