Customer Service Technician
Resume:
Ankur Parbhakar
* ******** ****, ********, ** L*S 6H9 (647)
*** **** **************@****.***
SUMMARY OF SKILLS
1
• Certified Computer and Network Support Technician and have certification in
A+ and CCNA.
• Comprehensive experience of TCP/IP, Sub netting, Active Directory and IOS layers over the network,
Routers and Switches, VLANS and CISCO Routers and switches
• Among different organizations like Steel, Nuclear measurements, Oil Industry, Public Sector, Health
care and Services manufacturing.
• Managing and installation of operating system and drivers.
Familiar with Digital circuits and interfaces.
•
Hands on knowledge of UNIX system kernels and administrative functioning of Ubuntu and PC hardware.
•
Extensive knowledge of security systems for Linux/Windows OS like port blocking, firewalls etc.
•
Troubleshooting Unix/Linux (Desktop & Servers) like Ubuntu, Mac, and Windows based OS like Server
•
2003, 2008/Vista/XP.
Thoroughly familiar with working on virtual systems using VMware, Virtual Box and Virtual PC.
•
In depth knowledge of MS Office XP/2003/2007/2010/2013 and Open Source Office.
•
Also provide support and worked in Cisco routers and switches on Layer 2 and Layer 3 switches, trunking
•
between vlans, RIP, OSPF, BGP, EIGRP and STP.
Extensive knowledge of operating systems like Microsoft Windows Xp/Vista/7/8, Mac OS, Ubuntu etc.
•
WORK
EXPERIENCE
(A) Zedd Customer Solutions – SiriusXM Radio (Aug 2013 – present)
Working as Telesales Representative
Responsible for making outbound sales call
•
interacting with network computers
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Providing customer service
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Responsible for securely processing credit card information
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Server side remote computing
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(B) Netline Solutions–Software research and development (April 2013 – Aug 2013)
Worked as Web designer and hardware technician
Responsible for Web designing and development
•
Implemented and Managed IT Networks
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Performed Hardware assembly
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Performed OS and Software installation
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Also did Php and mysql database programming
•
(C) Best Buy (Sept 2012 – March 2013)
Worked as Computer Technician and Product Tester
Responsible for all kind of computer Repairs
•
Assembling of desktops and laptops
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Testing of mobile phones, tablets and laptops
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Accessing and editing the databases to enter and process product data
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Provided training to the new Co associates.
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Backup and recovery of user data.
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Server side remote computing.
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(D) Netline Solutions–Software research and development (May 2012 – August 2012)
Worked as Web designer and hardware technician
Responsible for Web designing and development
•
Implemented and Managed IT Networks
•
Performed Hardware assembly
•
Performed OS and Software installation
•
Also did Php and mysql database programming
•
(E) Tim Hortons (Jan 2012 – May 2012)
Worked as Sales Associate and Production Manager
Responsible for customer services
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Responsible for production of food beverages, Inventory and replenishment
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Performed of data cleaning
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Communicated with challenging customers and other co workers
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Responsible for preparing company orders and picking orders
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(F) Papa's Pizza and Mama's Chicken [Part Time] (June 2013 – Sept 2013)
Worked as Cook and Delivery Driver
Responsible for cooking pizza
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Responsible for making restaurant menu recipes
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responsible for handling counter accounts and bills
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Managing all debit machines and money tills in store
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Responsible for delivering pizzas
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(G) L.V.Lomas Limited (July 2012)
Worked as Order Picker
Responsible for preparing company orders and picking orders
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Responsible for packaging and loading of the pallets.
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• Responsible for loading and unloading of the truck
EDUCATION
Computer and Network Support Technician
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A+ CERTIFIED
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CCNA CERTIFIED
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Full G Driving License
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Forklift Driving License
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olunteer
V Experience
Humber Institute of Advanced Learning and Technology
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Mentored and guided other students about the sources available on Campus
Tim Hortons Camp Day
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Actively involved in all activities at the Tim Hortons like Organizing and mentoring
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