Quality Assurance Software

AUBREY MALONEY

**** ***** ****** *********, ** **208

*************@*****.***

803-***-**** (mobile)

OBJECTIVE: I am looking to apply my IT Technical Skills within the Information Technology field.

EDUCATION: MBA, Information Security

Keller Graduate School of Management, Charlotte, NC March 2010 – June 2012

B.S., Computer Information Systems

with Emphasis in Systems Analysis and Integration

DeVry University, Charlotte, NC GPA: 3.45/4.0 Dean’s List Feb 2010

TECHNICAL SKILLS:

Microsoft Office 2007 - 2013 Suite Excel PowerPoint Visio Outlook Microsoft Word One Note

Sage Act! CRM Sharepoint 2010 Vmware Microsoft Essentials Ghostcast server SCCM

Windows 7, Windows XP, Vista and Apple Mac OSX Lion Operation Systems Apple iOS

Adobe Dreamweaver Adobe Photoshop Flash Bitlocker Symantec Endpoint Protection

Database Mysql Server 2003/2008 Microsoft Exchange Email Application Support Webex

PC Deployment Installation, Upgrades, Configuration, Networking and Router setup

Business Continuity Planning Redesigning business automation Software Implementation

Advanced Windows HKEY, CMND utilities and troubleshooting Apple Configuration

Technical Support Hardware installation & Software applications Printer Setup Mapping

Microsoft Exchange Active Directory Windows Admin Networking Firmware Upgrades Lotus Notes

iPhone IPad Airwatch Cisco Jabber Blackberry Droid Android Support Break/Fix Solar winds

Adobe Acrobat VPN Any Connect Snag It Microsoft Lync Office Communicator R2 2007

SysAid Magic Remedy Microsoft Remote Desktop Connection DameWare Citrix Receiver Landesk

WORK EXPERIENCE: IT Help Desk Coordinator (1-month contract) Oct. 2013 – Nov. 2013

General Dynamics ATP, Charlotte, NC

Communicated with IT departments to assign tickets

Answered incoming calls, LanDesk tickets and emails using Lotus Notes

Reset user passwords using Active Directory

Supplied help desk solutions for 7 different company locations

Service Desk Technician / Desktop Support June. 2013 – August. 2013

Roundpoint Mortgage, Charlotte, NC

Assist in software releases and roll-outs and communication to the end users

Perform hands-on, or remote, fixes at the desktop level, including installing and upgrading software,

installing hardware and configuring systems and applications

Perform tear down and setup of computer equipment and phones for scheduled employee moves

Systems and Cabinets before shipping off Field incoming requests to the service desk via both telephones

and email to ensure courteous, timely and effective resolution of end user issues

Answer calls and email, record and forward accurate and detailed messages and provide assistance with

applicable questions to callers

Record, track, and document the help desk request problem – solving process, including all successful and

unsuccessful decisions made, and actions taken, through to final resolution.

Image PC’s with ghostcast server for new user setup and hard drive failures Dell 390 Dell 7010 Dell 3010

Provided Break fix support for Dell desktops

Use Citrix Xenapp to get access to programs such as Encompass

Creating and disabling active directory accounts

Reset users Windows logon’s, LPS and Fannie Mae Encompass accounts

Support provided via desk side and remote access through utilizing Microsoft Remote Desktop and

DameWare remote access software

Desktop support for hardware and all supporting software applications for the Charlotte office and 4

remote office locations Tracked and maintained hardware inventory for the asset manager

Troubleshoot users through issues with Outlook email and Adobe

Installed Citrix Receiver for user to be able to remote into their office workstations

Troubleshoot citrix issues for users that worked remotely

Help remote users with VPN connection issues login into computer

Technical Support ISP Blade Feb. 2013 – June. 2013

Lowe’s Corporate Headquarters, Mooresville, NC

Install and Configure ISP Blade “IBM Power PS 700” NAS “IBM N3240” at Build Stations for Data

Center and Lowes Stores delivery using PuTTy program

Install Cabinets and Racks for the ISP Blade Center and Network Attached Storage

Label ISP Blade Hard Drives and Network wire connections

Perform Quality Assurance of ISP Blade / NAS Systems and Cabinets before shipping off

Tech Support iPhone April. 2012 – June. 2012

Lowe’s Corporate Headquarters, Mooresville, NC

Activate and configure Iphones for Apple iOS though Mobile Device Management

Install external and internal applications on Iphones & Mac Ipads using AirWatch

Troubleshoot, deploy, maintain and provide Quality Assurance on iPhones and Scanners

Information Technology Associate Nov. 2011 – Mar. 2012

Charlotte Regional Partnership, Charlotte, NC

Providing desktop support of IT networks, software and hardware

Developed problem solving and optimum trouble shooting abilities. Disk imaging and Ghost

Expert in meeting and setting deadlines, developing and planning methods for computerizing tasks.

Perform IT asset management on excel. Used ACT! Sage database program to store contacts

IT Desktop Support Feb. 2011 – Feb. 2012

Raecams Associates Waxhaw, NC

Database Data Entry, Troubleshooting PCs, Website Design/HTML coding

Direct resources when needed to resolve complex hardware and software issues

Provided Desktop Support to internal users remotely and remotely

Upgraded and installed applications on PC & MAC laptops/iPad

Set up Microsoft Exchange Email on Android and iPhones

Provided support for both Mac & Windows systems for all of the users

Desktop Support / Deployment Oct. 2011 – Dec. 2011

Family Dollar Corporate Office, Charlotte, NC

Provided desktop support and networking support using Magic helpdesk software; setup and configured

new systems; identify and resolved hardware and software problems…closed and resolve tickets

Assist in the development and software implementation of a streamlined and automated communications

for the rollout of Windows 7 and Office 2010. Replaced Sata HDD and ATA HDD on Desktops

Update Document Library as needed and Assist with asset tracking and recovery via IT Systems Technical

Support Team. Provide Quality Assurance on pc’s

Perform Face to Face and Remote desktop technical support thought office communicator

Perform Disc Imaging and PC migration on rebuilt laptops & desktops

Handled check point firewall next generation

Solved issues with VPN connectivity issues with users working off-site

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