Customer Service Manager

Jocelyn C. Flagg

*** **** ****** ? Brownsville, Tennessee 38012 ? 731-***-****

************@*******.***

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OBJECTIVE

To obtain a position where I can utilize my skills as well as enhance those

talents in order to become a beneficial asset within a rewarding company.

EDUCATION

B.P.S. in Organizational Leadership May 2009

University of Memphis Memphis TN

SUMMARY OF QUALIFICATIONS

. Effective and responsible leader who values collaboration

. Mentally driven to succeed

. Team spirited motivator with a reputation for providing strong

leadership skills

. High energy supporter of customer relations and company goals

. Efficient communicator with clients, public and colleagues

. Takes pride in providing company and community enhancement

RELEVANT SKILLS AND EXPERIENCE

. Extensive customer service and public relations experience

. Plan, organize, and direct operations of any office setting

. Collaborate with supervisor regarding employee performance

evaluations

. Knowledgeable in Microsoft Word, Excel, Power-Point and Internet

Explorer

. Prepare taxes and inform clients about new tax laws

. Maintain employee records

. Conduct daily monetary audits

. Facilitate in-services and staff meetings

WORK HISTORY

Fayette-Ware High School, General Office Manager, July 2012 - May 2013

H & R Block, Tax Associate Preparer, January - April 2003 - Present

Guesthouse Inn, Front Desk Clerk, May 2008 - February 2010

Professional Care Services, Office Specialist, March 2007- April 2008

Old Hickory Inn, 2nd Shift Assistant Manager, June 2003 - March 2007

Kroger, Cashier/Assistant Manager, December 1998-August 2003

References Available Upon Request

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