Technician Support

Faizal Mohamed

***-** ******** *****, ******* ON M3C 1C5

Phone: 416-***-**** Email:

********@*******.***

PROFILE: Over 6 years of experience providing Help Desk Support and System

Administration functions for companies such as MicroAge, Hydro One and

Siemens.

SKILLS:

. Over 6 years of experience in computer technician and problem-solving

. Proficiency in problem-solving skills on network devices and

applications

. Team player, self-motivated, enthusiastic, and quick learner

. Experienced team member with leadership qualities

. Multi-tasking and organizational skills

TECHNICAL SKILLS:

. Ticketing Tracking Software: HEAT, Remedy and Impact

. Operating Systems: Windows XP/7/8, Server 2003/2008 and flavours of

Linux

. Applications: Virtual software

(ESX/GSX/Workstation/VCMS/P2V/Converter), MS Office 2003/2010 and

Active Directory Services

. Hardware: Laptops, Workstations, Servers (HP, Dell, IBM), Switches,

Routers, Printers, Scanners and Tablets

. Protocols and Services: TCP/IP, NetBEUI, IPX/SPX, DNS, DHCP, NAT, WINS

. Certifications: CompTIA A+ Certification

EMPLOYMENT HISTORY:

System Support Specialist

Jan 2011 - Aug 2013

MicroAge, (GTAA IT Airport Services), Toronto Pearson International

Airport

. Provided IT Systems Support for all Airlines in Terminal 3 on a day to

day basis in a 24/7 shift operation (occasionally in Terminal 1 as

well)

. Worked professionally, promptly and with courtesy while ensuring that

incident tickets

met SLA agreements with GTAA using tracking software Impact and HEAT

. Provided hardware and software support for all Dell workstations,

Arinc IBM Kiosks, CISCO VoIP phone systems, IER bag tag, IER boarding

pass printers, Oki data printers, BGR scanners, laser scanners and

other peripherals and devices

. Conducted extensive troubleshooting of network IP based devices such

as IER bag tag and IER boarding pass printers and performed upgrades

and IMACs as required

. Performed system imaging for Dell Workstations and Arinc IBM Kiosks on

a regular basis when needed

. Performed troubleshooting for network related issues on a day to day

basis and consulted with NOC(Network Operations Control) and other

groups for major outages and incidents

. Assisted with validation of all systems in Terminal 3 at Toronto

Airport to ensure functionality and smooth operation of all systems

that were in place

Faizal Mohamed Phone: 416-***-****

Windows Deployment Analyst

May 2010 - Dec 2010

(Contract) Hydro One, Toronto

. Deployed desktops/laptops to users with Windows XP. Also used SCCM to

remotely deploy such OS.

. Performed back-up and restore of data and application prior to

deployments

. Performed troubleshooting for the end users issues locally as well as

remotely

Help Desk Technician Dec 2009- Mar 2010

(Contract) Universal Health Network, Toronto

. Provided onsite support within MARS, TGH, PMH & Western Hospital

clients

IT Systems Support Technician

May 2007 - Mar 2009

ServiceTEC, (GTAA IT Airport Services), Toronto Pearson International

Airport

Customer/Tech Support Rep., (Contract) VMware, Burlington

2006 - Apr 2007

. Filed support tickets for customers with virtualization software

products (ESX/GSX/Workstation/Virtual Center Management

Server/VMware converter)

. Escalate the tickets to appropriate engineering team

(Storage/System Performance/Fault and Crash etc)

Help Desk Support, (Contract) Siemens Canada, Mississauga

2005-2006

. Provided technical phone support to Toshiba customers on the

maintenance and operation

of Toshiba products

Customer Contact Centre Rep., (Contract) MPAC

2003 -2004

Technical Support Representative, Client Logic, Toronto ON

2002-2003

. Assisting in Installation, Configuration and Support for ISP services,

application and operating systems via phone.

Computer Technician (co-op) Interface Technology, Toronto ON

1999-2000

. Assisting in commissioning and configuring network infrastructure and

all the peripherals such as hubs, switches, routers, printers, modems

and other peripherals

EDUCATION:

Computer Networking and Technical Support Diploma (CNS)

2000 - 2002

Seneca College of Arts and Computers, Toronto ON

. Completed courses in Computer Networking with emphasis on computer

technology

. Completed courses in A+, Network+, MCSE and CCNA

Ontario Secondary School Diploma (OSSD)

1995 - 1999

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