Customer Service Manager

Kayla Rodriguez

** ******** **** ********* **, **770

Cell # 386-***-****

****************@*****.***

OBJECTIVE/PROFILE

I’am seeking a position in a office based setting where I can utilize my

computer knowledge and experience with client/patient service.

Possessing a proven ability to deal with aspects of front office duties,

clerical reception duties and also able to handle competing demands

professionally and efficiently. I am an effective communicator with an

energetic approach to work with a friendly personality.

TRANSITIONAL SKILLS & TRAINING

Arriving and checking out patients, taking in insurances, scanning and

filing paperwork.

HIPPA knowledgeable

Patient service knowledgeable. Exceptional work in a medical front desk

office or one on one with patients. Also knowledgeable in charting

patients.

Skilled in Microsoft Excel,Word and PowerPoint

4 years of Receptionist Experience in a healthcare setting

Ability to communicate on all levels (Bilingual English/Spanish)

Highly skilled in greeting patients and visitors in a quick, courteous and

obliging manner.

Determined co-pays for services and calculated totals

Confirm appointments and get referral information

Maintain appointment schedules

Very good telephone skills and etiquette.

Reliable excellent attendance history with current and previous

employers

Excellent organizational skills

EDUCATION

Deltona High School Graduate 2010

Seminole State College RN Undergraduate 2011

EXPERIENCE

Pacific Sunnier

Assistant Manager

2012 2013

Sanford Fl

Scheduling, Customer service, and guaranteed exceptional service.

Driving all areas of the business to deliver sales results.

Track record of inventory

Efficient administrative ability proven by keeping subordinate staff in

control getting the best work from them.

Tillys

Assistant Manager

2011 2013

Sanford Fl

Scheduling, Customer service, and guaranteed exceptional service.

Driving all areas of the business to deliver sales results.

Track record of inventory

Efficient administrative ability proven by keeping subordinate staff in

control getting the best work from them.

Southside Internal Medicine

Front Desk Receptionist

2009 2012

Orlando, Fl

Registration

scheduling appointments

handling co-pays

answering the phone with etiquette manners

Taking care of patients medical records

Courtesy calls to patients regarding their future appointments

Handling fax, daily mail and filing

REFERENCES

Available upon request

Contact this candidate