Cabling Technician

Qualifications Profile

Solutions-oriented, innovative, and proactive IT professional with five

years of proven expertise in technical support and troubleshooting in a

variety of industries along with six years experience in retail

organization and two year in the telecommunications industry. Able to plan

and oversee projects from conception to successful conclusion, with

demonstrated ability to satisfy users' needs through analysis and problem

resolution. Well recognized as the go-to-person for immediate resolution to

technical issues. Trained and mentored new personnel using real life

situations, and provided positive reinforcement to build necessary skills.

Acquired strong technical background with a solid history of delivering

outstanding customer service and genuine commitment to quality and customer

satisfaction. Areas of expertise include:

Network Design and Implementation Hardware Configuration and

Troubleshooting

Security and Administration Application Support

LAN/WAN Process Re-Engineering

Disaster Recovery and Backups IT Policy Development

System Security Customer Service

Technical Proficiency

Hardware: Network hubs, routers, switches, PCs

Operating Microsoft Windows (2000, 2003, XP, Vista)

Systems:

Software: MS Office Suite, MS SQL, Visio, MS Project, Symantec Ghost

Protocols: TCP/IP, DNS, DHCP, WINS, Ethernet

Professional Experience

Verigent LLC ( Norcross, GA

Cabling technician 2013

. Responsible for installing coaxial cables for better Verizon Wireless

cellular service at the Georgia Dome.

Trade star ( Norcross, GA

Cabling technician 2013

. Responsible for installing fiber optic and ethernet cables by using

scissor lifts and ladders.

. Installed networking equipment to complete job assignments.

Kanaan Communications ( Atlanta, GA

Power Suppy Technician 2013

. Responsible for testing and maintaining cable system standby power

supplies.

. Drove and used a bucket truck to install power supply batteries and

units to keep systems up to date and to maintain proper function.

TRC Staffing - Stratix ( Norcross, GA

Staging Technician 2012

. Programmed, loaded, performed complete quality control, labeled, and

packaged new electronic hardware for Stratix customers.

. Fully tested and troubleshot client's electronic devices before usage.

. Trained newly hired employees on configuring and using each electronic

device that they will be working on.

. Ensured complete functionality and strength of client device power

supplies.

Allison-Smith Company ( Atlanta, GA

Electrical Apprentice 2012

. Worked with Senior Electricians to complete the full electrical

construction of businesses in the Atlanta area.

. Assisted and managed the construction and completion of data rooms for

Allison-Smith's clients.

. Installed electrical cables, boxes, and equipment for the successful

completion of the client contracts.

Global Employment Solutions - Radiant Systems (

Alpharetta, GA

Hardware Technician 2011

. Diagnosed, recorded, and repaired issues for Point of Sale terminals.

. Trained team technicians in basic lab skills including: cable harness

construction, equipment usage, safety, and company procedures.

. Overseen lab organization, cleaning & maintenance of test and service

equipment.

. Tested and verified proper assembly through the use of gauges and

computer aided testing equipment.

. Instructed peers on what repairs need to be performed on equipment

assemblies.

Verizon Wireless ( Alpharetta, GA

Customer Service Representative (Inbound) 2010

. Accommodate inbound calls on a daily basis to troubleshoot and resolve

customer issues with mobile data devices.

. Assess customer accounts to make managerial decisions on crediting

accounts to continue customer satisfaction.

. Resolve product/service problems by clarifying customers objections,

determining the cause of the issues, selecting and explaining the best

solutions to solve the problem, expediting corrections or adjustments,

and following up to ensure resolution.

. Recommend potential products to management by collecting customer

information and analyzing customer needs.

. Manage escalated installation issues and ensure customer satisfaction

through delegation of critical issues to appropriate support

associates for resolution and follow up.

Notable Contributions:

. Significantly increased Verizon Wireless revenue by providing a

professional sales experience with customers on a daily basis.

Time Warner Cable ( Charlotte, NC

Broadband Technician 2008-2010

. Troubleshot, installed, changed, disconnected, and audited customer

cable services.

. Installed, configured, and supported technical and networking

components of customer computer systems and personal networks.

. Determined opportunities to provide additional services to customers and

acted on those opportunities to sell company products and services.

. Met and/or exceeded customer's expectations, and ensured delivery of

excellent customer service. Willing to work until the customer's service

is properly installed or ensured the proper requests are submitted to

external contracting services for completion of work.

. Oversaw own work schedule and properly maintained and drove a company

vehicle without incidence.

. Intermittently worked in partnership with city electrical work crews

to restore services to customers.

Education

Bachelor of Science in Management Information Systems (2007)

University of Nebraska, Omaha, NE

Associate of Applied Science in Electronics Technology (2003)

Metropolitan Community College, Omaha, NE

Certifications

. Cisco Certified Network Associate (2003)

. Cisco Certified Network Professional (2003)

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