Technical Support Engineer

PRATIK PATIL

Email: aca47m@r.postjobfree.com

Mobile: 089*******

*, ******** *******, ***** ******** Avenue, Dublin 6, Ireland

Visa Status: Graduate Work Visa (Eligible to work in any company in Ireland)

PROFILE SUMMARY: Fresh Computer Science Graduate from UCD with passion for technology and

excellent communication skills. A keen learner with ability to grasp concept and technical details quickly

Enjoys programming and loves to investigate & troubleshoot technic al issues. Currently seeking for

graduate opportunities in the areas of Cloud Computing, Network / Systems Administration & support, IT

Security & Technology Consulting.

EDUCATIONAL QUALIFICATION:

Master’s Degree in Computer Science from University College of Dublin (UCD), Ireland. ( Awaiting

Results 2012- 2013). Key Modules include Networking, Information Security, Programming and Cloud

Computing,

Bachelor’s Degree in Computer Science, Nagpur University, Nagpur, India (2007-2011).

TECHNICAL SKILLS:

Programing Languages: C, Java, HTML, UML, XML, CSS

Database Systems: SQL, MS Access, Oracle 10g

Operating Systems: Linux, Unix, W indows 98,windows 2003/2008 Servers, Windows 7, Windows 8

Virtualization: vCenter Server, vSphere Client, VMware ESX server, VMware workstation

Networking: VLAN management, DNS, DHCP, Spanning tree protocol, EIGRP, OSPF, RIP, ACL,

SMTP, Packet Capture (Wire shark), NAT, PPP link, Policy Based Routing, ARP inspection,

Troubleshooting.

Hardware: Cisco Routers and Switches.

Security: Penetration Testing, Incident Management, Data Security Policy and Standards.

WORK EXPERIENCE:

TECHNICAL SUPPORT ENGINEER

Tanvi Concept Learning, Aurangabad, India

Period: (August 2011- August 2012)

W orked as Technical Support Engineer to provide information, advice and technical support to the

customers:

Resolving customer issues at the first point of contact by telephone or email

Diagnose & investigate the root cause of customer’s technical issu es and resolve wherever possible in

real time

Also involved in product training & mentoring for new recruits.

Responsible for identifying and documenting customer issues and creating a knowledge base of

customer cases for future reference.

ACADEMIC PROJECTS

Online Education Platform for Prosthetic Patients (Masters Project):

Developed an interactive E-learning platform using Google app Engine through which educational

content could be delivered for prosthetic patients. This platform enabled deliver materi al in relation to

dealing post-traumatic & physical injuries. Platform supports all forms of visual media like videos, texts as

well as diagrammatic representation formats so that patients of all age group can understand everything.

Platform also has forum where they can ask questions and answers are provided by Doctors and admin

panel. In addition, social networking platform was developed where all patients can interact with each

other. Technologies used for this project was Google app Engine, Python etc.

Credit Card Fraud Detection System (Bachelors Project):

Developed a fraud detection system where frauds related to credit card can be detected by knowing the

purchasing pattern of the customers. Virtual as well as physical frauds can be detected through this

system. I used Hidden Markov method and Java programming to build this project.

Penetration Testing Web Application: ( Information Security Application)

Here I penetrated the website located at particular address. Detected Directory Traversal attacks also

used SQL injection, cross site scripting, cookie poisoning in order to penetrate into the website.

TRAININGS, SEMINARS & AFFILIATIONS:

CCNA Training from SEED InfoTech, INDIA

Attended seminars on Cloud Computing ( 2010), Wi-Fi technology (2010) & Cryptography (2011)

Computer Society of India (CSI) - student member

EXTRA CURRICULAR ACTIVITIES:

Held the position as Captain of University Volleyball Team . Also interested in Archery.

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W on 4 position in National Quiz Competition

W on many awards in Debate and Elocution competitions.

International Student Society – Committee member

Cadet in Junior Division National Cadet Corps

Member of Drama Society & Net Society

AREAS OF INTEREST:

Cloud Technologies Network Engineering Technology Consulting

Systems Engineering Security & Forensics Software Development

REFERENCES: Excellent references provided upon request

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