Customer Service Assistant

Michelle Elliott

*** ****** **** ****** **** Newcastle Upon Tyne, NE15 7HJ

Telephone No. 019*-*******, Mobile No. 078******** DOB 08/02/1966

Email Address: ***************@*******.**.**

CURRICULUM VITAE

EDUCATION HISTORY:

Slatyford comprehensive school, Pooley Rd, Newcastle upon Tyne

Examinations: northern regional board gcse 1984.

English /oral

English written

Maths

Typing

History

Home economics

Geography

NVQ 2 in social care

EMPLOYMENT:

2009 to date

Support worker Wheatfield Care Centre Westerhope Newcastle Upon Tyne NE5

5QN

2009 (temp job)

Admin assistant Northumbria Police North Rd Ponteland

2007 to 2009

Admin assistant, Assured Patient Lifting Service, unit 20b Kingston Park

Ind Est. Newcastle NE2 2QF

1999 to 2007

Admin officer, D.W.P, Arden house, Gosforth, Newcastle, NE3 3JN

1982 to 1999

Accounts clerk/data entry operator, AA Insurance Carr Ellison House,

Scotswood Business Park, Newcastle, NE4

HOBBIES:

Taking dog for walks countryside walks socialising with friends help to

organise events to donate to hospitals/rnli/hospices etc

DUTIES IN EMPLOYMENT:

Administration/clerical duties fax photocopy machines answering customers

Queries and enquiries and face to face enquiries.

Maintaining records on pc and issuing letters and dealing with customers

accounts

Payments. Speaking to professionals on the telephone doctors consultant's

representatives local authorities cab wrs.

Dealing with post / filing good keyboard skills customer care inputting

updating information sympathetic-understanding. Communicating with

colleagues and management.

Dealing with customers keeping them updated with details of there claims

gathering

Facts and information to make a decision.

Keeping case loads up to date on a daily basis maintaining customer

satisfaction.

Progressing repairs and services with engineers organising daily rota for

there daily workload and passing on information about call outs to clients

homes.

Making appointments with clients dealing with them on the telephone

throughout

The day and face to face in the office.

Customer service and care taken at all times good listening skills patient

and polite and considerate.

Driver reliable honest and hard working.

Supporting people on a daily basis in a care centre home palliative care

and residential and respite residents to look after a lot of compassion and

dignity required daily.

REFERENCE:

Mrs D Phillipson, 14 Moorcroft Rd, Newcastle upon Tyne, NE16 7RG.

Contact this candidate