Administrative Assistant Customer Service
Resume:
Jacqueline Anthony
Dependable, Organized, Proactive
Browns Summit, NC 27214
Email: **********@*****.*** Cell: 617-***-****
Reliable and organized professional administrative assistant with diverse
business knowledge and extensive experience supporting attorneys
specializing in intellectual property, employment law, health law, and
probate law. Expertise in office administration and project management.
Major strengths include a strong professional work ethic and excellent
customer service skills.
PROFESSIONAL EXPERIENCE
YALE NEW HAVEN HEALTH SERVICES CORPORATION, New Haven, CT 2010 - 2013
Legal Secretary, Legal & Risk Services Department
Provide support to Assistants General Counsel and Deputy General Counsel at
a 20,000 employee health system, including general administrative support
duties, financial reconciliations, and special projects.
* Create and maintain probate filing guidelines and instructions and assist
legal counsel with preparation of documents for in service training of
social workers and participate in the training of the social workers.
Ensure all probate applications are properly completed in a timely manner
prior to submission to Court. Maintain Excel spreadsheet of probate
hearings, cancellations and application fees. Continuous communication
with social workers, medical staff and the probate court.
* Visa Program Administrator responsible for preparing work permit
applications for submission to the Department of Public Health and
advising outside immigration counsel of same. Review Visa documentation
prior to submission to Chief of Staff. Create and maintain guidelines
and instructions for Visa applications.
* Draft correspondence regarding employment litigation matters, including
responding to demand letters.
* Process employment litigation matters including opening new files,
maintain accurate documentation of each matter, implement and maintain
litigation holds, maintain matter logs.
* Construct instructions for filing Center for Medicaid and Medicare
Services (CMS) death reports; report all death reports to CMS and medical
records department and retain log of same.
VIP SECURITY SERVICES & ASSOCIATES, INC., Burlington, NC 2009 - 2010
Regional Director
Assist President of Company and Vice President of Marketing as needed,
including internet research, taking meeting minutes and scheduling
appointments.
* Make marketing calls for new business and submit proposals as needed.
* Input employees' time into QuickBooks 2007 system and review and resolve
payroll discrepancies.
* Review employment applications to ensure all documentation is completed
properly (e.g., I-9 Forms, tax forms, etc,).
* Maintain all weapon and uniform inventory.
* Attend weekly Business Network International meetings in order to gain
business for the Company.
Jacqueline D. Anthony Page Two
Receptionist
Responsibilities included answering phones, taking messages and directing
calls to the proper individuals. Interviewed prospective employees for
receptionist position and trained receptionist(s).
AIG UNITED GUARANTY, Greensboro, NC 2007 - 2008
Administrative Assistant
Supported Vice President of Business Planning and Financial Analysis with
every day office needs and departmental projects. Prepared vouchers,
processed invoices and expense reports to ensure all invoices were reviewed
and entered into the database in an accurate and timely manner. Hired
permanently from temporary position.
* Raised expense tracking efficiency 100% by assisting with the creation of
an Access database filing system, in addition to consolidating, verifying
and maintaining $5 million of expenses for 20 departments.
* Reviewed, coded and processed invoices according to company procedures,
as well as resolved any issues regarding same. Entered, totaled and
verified invoices using Excel spreadsheet and Access database.
* Resolved issues with vendors, prepared presentations, and managed filing
and organization of information.
Claims Coordinator (Temporary Position)
Reviewed incoming claims for proper documentation and brought issues to the
attention of the analysts prior to processing.
* Reviewed and verified claims for accuracy of documentation and entered
into AS400 claims database. Processed over 1400 claims valued at an
estimated $105 million in a 3- month period.
CHILDREN'S HOSPITAL, Boston, MA 2002 - 2006
Patient Services Associate (Part-time)
Greet, process and assist patients and their families. Responsible for
keeping nurses' board up-to-date.
* Collected, verified and recorded patient information in hospital and
departmental computer systems.
* Obtained patient records, files and lab results for staff review.
* Responsible for timeliness of patient admission and discharge to/from
unit.
* Maintained excellent communication with patients and their families as
well as patient care team.
WOLF, GREENFIELD & SACKS, PC, Boston, MA 1998 - 2006
Intellectual Property Secretary
Managed attorneys' docket and ensured all documents were prepared and filed
in a timely manner for deadline purposes. Provided administrative duties
such as reviewed and drafted correspondence, transcribed dictation, made
travel arrangements, opened, reviewed and distributed incoming mail.
* Developed and maintained a system for patent prior art books which
resulted in an increase of 100% efficiency and ease of use for staff.
* Reviewed and corrected bills prior to attorneys' approval, and resolved
issues as directed.
* Conferred with clients to resolve billing issues, scheduled meetings and
obtained information needed to ensure needs were met appropriately.
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