Customer Manager

TERRY ESTIME

***** ** *** *******, *********, FL 33032 H: 305-***-**** C: 954-***-**** **********@*****.***

P ROFESSIONAL SUMMARY

[Commercial Truck Driver] possessing a State of [Florida] Class A CDL, with Tankers Endorsements. Willing

to work long hours and a flexible schedule.

SKILLS

Trained in safe driving techniques Defensive driver training

Strong math aptitude Comfortable with overnight runs

Excellent time management skills. Safe driver in adverse conditions

Organized Tankers Endorsement

Class A Commercial Driver's License

Lift up to [100] pounds

W ORK HISTORY

Manager, 0 1/2001 to 0 3/2013

Family Affair Clothing

–

2631 Utopia Drive, Miramar, F lorida 33025

Established and maintained excellent customer relationships.

Safely loaded and unloaded deliveries according to size of load and content description.

Managed discrepancy documentation for incoming shipments.

Answered an average of [300] calls per day by addressing customer inquiries, solving problems and

providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Provided

an

elevated

customer

experience

to

generate

a

loyal

clientèle.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Built long-term customer relationships and advised customers on purchases and promotions.

Designed displays to make the store experience interactive, engaging and reassuring.

EDUCATION

Associate of Science: Health Science, 2 016

Broward College - P embroke Pines, F L

Commercial Truck Driving, 2 013

Miami Lakes Technical School - Miami Lakes, F L

Completed 320 Hour Course

Contact this candidate