Management Manager
Resume:
Nitika Kohli
*************@*****.***
Objective:
. Seeking a challenging opportunity in Program/Project Management or Senior
IT Management.
PROFESSIONAL STRENGTHS:
. 18+ Years of Extensive Experience as
o Executive-Level Program Manager in Information Technology (IT)
. Key areas include Business Management, Infrastructure
Management, Program Management, Vendor Management,
Integration Management, Scope Management, Resource
Management, Time Management, Budget Management, Quality
Management, Risk Management, Communications Management,
Disaster Recovery
o QA & Process Director/Manager in IT
. Key areas include SDLC & QA Process Selection, Documentation
& Implementation, Tools Selection & Implementation, Change
Management, Configuration & Release Management, Client/Server
E-Commerce SaaS Application Manual & Automated End to End
Testing Strategy & Test Cycles, QA Audits, Metrics,
Documentation Management
. Experienced in
o IT Turn-Around Management using Continuous Improvement
Process/Kaizen and Setting up Departments - People, Processes, &
Technology from scratch
o Successful management, development, integration, & implementation
of Wireless, Web, ERP, CRM, SOA, Financial, Hospital IT
Infrastructure/Applications, Client-Server based projects; budget
spanned from $1 million to $20+ million/yr.
o Management of all parts of big distribution that includes
implementation of automated distribution systems; hiring, training
and administering staff; expanding and managing budget; achieving
productivity goals
o Applications: E-Business, Financial, Billing, Customer Management,
Order Management, Reporting, Web Apps, Middleware Apps, Gateways,
Network Management, Mobile Devices (Palm VII, BlackBerry, Android),
Human Resources, Sales, Marketing, Documentation Management,
Warehouse Management
o Platforms: Sun and Microsoft
. Well familiar with the Planning, Business Intelligence Functions, Data
Warehouse System Implementations and Business Data Conversions
. In-depth Knowledge and Understanding of
o Cross-Functional Operations, Processes, Procedures of Information
Technology
o Industry Standards & Processes: Agile, Scrum, RAD, Lean, Spiral,
Iterative, Kaizen, Continuous Improvement Process, Six Sigma,
PMBOK, ITIL, RUP, Iterative, Waterfall, CMM, TQM, ISO, IEEE
o Test/CM Tools: Expect, TET and QARUN Harness, Xtesters, McCabe and
Atom, BPT, Insure ++, Xtester, ODE, DDTS, WebQAR, SQA, PVCS
Tracker/Version Manager/Configuration Builder, HP QTP-
WinRunner/LoadRunner, Rational Reqpro/Robot/ClearQuest/ClearCase,
Subversion; Visual Source Safe, qabug, SCM
o Staff Administration: 30 direct, 100+ indirect
o Training, customer service, sales, marketing, application
development, problem solving, and team management
. Possess
o Good communication and project management skills
o Sound organizational and problem solving skills
o Good leadership skills and ability to work independently
HONORS: Professional
1. "When others said we couldn't, you helped prove we could." Recognition
Award for the efforts in conceiving the idea, developing the product and
service, and going above and beyond to Create and Program Manage
Velocita's first wireless email solution (VELOCITA WIRELESS)
2. Team Excellence Awards for Outstanding Commitment And Dedication to the
Palm VII Launch and Single Client Projects (BELLSOUTH WIRELESS DATA)
3. Outstanding Performance and Excellence in support of the DIGITAL UNIX
release (DIGITAL)
4. Director's Distinguished Team Accomplishment Award (MITRE)
EXPERIENCE:
Bank of America, NJ Technical Delivery Manager
06/12 - Present
. Project Management: Managing all Online projects for MyMerrill.com and
TotalMerrill.com platforms.
. Release Management: Developing processes, managing builds and
integration, testing, certification, tracking changes, planning,
scheduling, and implementation of releases into production
. Configuration Management: Managing and auditing hardware and software
configurations for all projects
. Change Management: Managing processes and configuration changes for all
projects
. Testing Management: Managing testing activities performed in all
environments: Integrated, UAT, Pre-Production and Production
. Process Management: Developing new and enhancing old processes to
efficiently build, integrate, and manage project releases from start to
finish
. Vendor Management: Negotiating, planning, scheduling and incorporating
20+ vendor activities as part of production releases
. Job also entails Issue, Requirements, Communications, and Risk Management
PRGSI, NJ Project/Program Process Director
08/09 - 06/12
. Project and QA Management: Defined, Documented, Implemented, and Audited
End to End Agile Project and QA/Testing Methodologies and Procedures for
the Project Life Cycle for Multiple Projects including SaaS Applications:
Mobile Financial Applications, Hospital IT Infrastructure/Applications,
SAP, Business Intelligence Solutions including Data Warehousing and
various other IT Onshore and Offshore Projects on Sun and Microsoft
platforms.
. Including Budget, Issue, Requirements, Vendor, Communications, Vendor,
Change/Release/Configuration and Automation Management.
McGraw Hill, 2 Penn Plaza, New York Process Director: Information &
Media 10/08 - 07/09
. Defined, Documented, and Implemented the end to end Project Life Cycle;
including SDLC in detail - what, how, why, who, and when
. Methodologies applied were Agile, Scrum, RUP/Iterative & Incremental and
Spiral for Software Development, Testing & Delivery Management. Strategy
used to capture and deliver processes was Six Sigma, Continuous
Improvement Process, Kaizen and TQM.
. Audited projects based on the documented processes; providing QA
Scorecard at the end of every project phase
. Development, Implementation, and Auditing was across all the Cross
Functional SDLC for On Shore and Off Shore Teams
. Change/Release/Configuration Management: Processes were implemented and
managed using Subversion/Qabug
. Projects managed were E-Commerce products/services on Microsoft .Net
Platform, Business Intelligence Solutions, Content Management supporting
different parts of McGraw Hill businesses: Platts, Construction,
Education, Aviation; Development and Testing Teams spread across Onshore
and Offshore in multiple locations; also included Vendor Management.
Northrop Grumman, Brooklyn, New York IT Manager: Mobile Wireless
Network 12/06 - 10/08
This position entailed supporting the Public Safety Network project to
enhance the NY City's existing mobile wireless communications network with
high-speed data and video capabilities, and deploy several new, advanced
wireless applications on Sun & Microsoft Platforms and mobile devices,
BlackBerry and Android, to support first responders and transportation
personnel. Managed three departments which handled the following functions:
. Quality Assurance Management:
> Established, implemented, and maintained QA/QC processes, procedures,
and controls; methodologies implemented were a combination of Agile,
RUP, Iterative, Scrum, RAD and Spiral and progress was measured by
using EVM technique.
> Established and implemented ITIL V3 IT Service Management Processes
and BMC Remedy IT Service Management Suite for IT Operations and
Development.
> Managed the Qualification/Validation for all products and processes
based on ISO 9001 Quality Management System Standards. Performed
auditing of production areas and systems based on SOX compliance.
> Part of the EVM implementation and established Project Budget
Guidelines and policies/procedures. Performed various audits to
ensure adherence to those procedures. Performed monthly EVM
presentations.
> Created and Maintained Master Project Plans and various Sub Project
Plans.
> Conducted Radio Access Nodes Site Inspections, Warehouse Audits,
Vendor Audits, Commissioning/Integration, Drive Coverage,
Failover/Redundancy, End to End Connectivity Audits to ensure
compliance to site build out, testing, processes & procedures.
> Provided Metrics to Executive Mgmt. to report regular status of all
defects per severity, trending reports, etc. Part of the Risk
Management Board and provided Risk Management analysis.
. Vendor Management: Selected the Testing Agency, Assigned the Contract &
Managed the Deliverables, Performance and SLAs for Radio Access Nodes
Site Inspections
. Configuration Management: Established, implemented and maintained
processes and controls for Documentation, Hardware and Software Asset
Management
. Change Management: Established, implemented and maintained processes and
controls for Operational & Development processes; Managed and Lead the
Change Control Board (CCB)
. Release Management: Established, implemented and maintained processes and
controls for Managing Releases across all environments: Development, QA,
Staging, and Production.
. Content Management: Processes, procedures and controls for Web through
Sharepoint, Documentation, Records, Workflow and Business Process
Management (BPM)
AT&T, Middletown, New Jersey Program Manager
04/06 - 11/06
. AT&T/SBC Network & Customer Care Merger Program Management: Responsible
for Managing AT&T/SBC Network Merger Programs for OSI Layers 1, 2, & 3,
and VOIP (Voice Over IP).
Velocita Wireless, A Sprint Nextel Company Senior IT Manager,
01/98 - 03/06
(Formerly - Cingular Wireless (Formerly - BellSouth Wireless Data),
Woodbridge, New Jersey
. Program/Project Management of "emBOX" Product and Service, Velocita's
First Wireless Email Solution; Palm VII and Single Client Launch which
included US wide Base Station and Mobile Device Applications Development
& Implementation on Palm VII and BlackBerry; Data Warehouse and Business
Intelligence Solutions Implementation, and various other
Projects/Enhancements on Sun and Microsoft platforms. Worked with Cross
Functional Teams from Inception to Implementation Stage. Responsible for
resource, schedule, budget, vendor management for all the projects by
creating forecasts and managing variances.
. Requirements Management: Implemented Requirements Management Tool and End
to End Requirement Matrix process to manage requirements and scope
creeps.
. Vendor Management: Selected and managed the vendors for Re-Engineering
Legacy Systems
. Quality Assurance & End to End Testing Management: Responsible for
defining, implementing, maintaining QA and Testing Methodologies,
Strategies, Processes, Automation, Benchmarking, Quality Control,
Auditing, and Metrics for Enterprise Systems in Distributed Client/Server
environment for Multiple E-Commerce SaaS Application Projects (approx.
60/year). Managed three departments which handled the following
functions:
> Testing Management - End to End Testing of numerous enterprise level E-
Commerce applications on Service Oriented Architecture along with
Business Partners of Palm VII, BlackBerry, AOL, Skytel Devices &
Private Gateways on Mobitex Network. Testing of Business Intelligence
Techniques/Solutions and Data Warehouse Implementation. Automation of
all stable applications for Regression/Performance Testing.
> Process Management - Developed, implemented, trained, and maintained
quality assurance standards, procedures and artifacts based on IEEE,
CMM, TQM and RUP models using Kaizen or Continuous Improvement
Process.
o The first person to, single handedly, implement companywide formal
Quality Assurance Process and Department. The QA group passed Price
Waterhouse Coopers Audit with 100% success.
o Cross Functional Team Implementation: Initiated all
Process/Technical Documents/Reporting Templates based on IEEE
formats/standards across departments (Business units - Customer
Care, Marketing, Sales, Finance, and IT Units - Project Managers,
System Analysts, Development, Testing, Production Support).
o Methodologies Implemented: Agile, Scrum, RUP, RAD. Thus, supporting
- Iterative, Cross-Functional, Quick Requirements Turnaround,
Faster Quality Product/Service Delivery.
> Tool Management: Installed, Maintained, Supported, and Implemented the
following tools:
o Defect Tracking Tools: SQA Manager; PVCS Tracker; Rational
ClearQuest
o Requirements Management Tools: Rational Requisite Pro
o Release Tracking Tools: PVCS Version Manager & Configuration
Builder; Microsoft Visual Source Safe; SCCS Unix Utility; Rational
ClearCase
o Test Automation Tools: SQA Test Suite; Rational Test Manager;
Rational Robot; Rational Performance Studio; HP QTP-
WinRunner/LoadRunner ; In-house built Automated Test Suites
> Configuration/Change/Release Management: Defined, developed,
implemented, and provided companywide training on Rational
RequisitePro, ClearQuest and ClearCase tools
> Disaster Recovery Management - Outlined, defined, documented and
maintained the disaster recovery procedures for IT systems and
resources.
Digital Corporation, Manalapan, New Jersey QA Senior Software
Engineer 02/95- 011/97
. Documentation: Wrote Quality and Test Plans, Testing Procedures; Reviewed
all project related documentation
. Testing: Performed Unit, Integration and System Testing that included
Defect Management and defect analysis
. Tool Execution and Selection: Used Insure++ for memory leak and McCabe
tool to get code coverage numbers
. Cross Functional On Shore/Off Shore Training: Trained Digital Equipment
India Ltd. and local Digital Engineers
. Leadership: Lead the Bootable Tape/Scalability teams and assisted in
achieving ISO 9000 certification
. Test Development, Automation, and Maintenance: Created and maintained
Automated Test Suites
. System Administration: Installed Unix FS, License Paks, backup utility,
firmware, network configs, and Kernels
. Metrics: Produced/presented Metrics Slides to upper management which
included Defect, Roll-up,Aging Reports
MITRE Corporation, Massachusetts Technical Assistant (TA)
06/94 - 12/94
5. Taught Basics of Oracle Financials; Developed prototype for technical
cost monitoring using Filemaker Pro
6. BETA and System Tested Budget and Pricing Tool (BPT), On Track for
Training, Defined the system requirements and designed Data Dictionary
for Institute database
7. Task Leader: Skills/Process Improvement; Team Member for Strategic
Planning, Needs Analysis, Metrics/Quality
MITRE Corporation, Massachusetts Program Aid
10/92 - 09/93
. Assisted and coordinated with course managers in organizing, developing
and implementing MITRE Institute classes.
AT&T Bell Laboratories, Holmdel, New Jersey
08/90 - 01/91
. Assisted in automating and synchronizing the purchase and billing
process. Responsible for updating, processing and tracking equipment
purchase information into IBM databases
EDUCATION:
PMP
Rivier College, New Hampshire; M.S., Masters in Management Information
Systems
Compudigits, India: Diploma in Computer Programming
Punjab University, India: B.A., Bachelors in Liberal Arts (Concentration in
US Political Science/Computer Science)
TOOLS, PLATFORMS, and ENVIRONMENTS:
Systems: System V, BSD, DIGITAL UNIX, HP-UX, IBM AIX, DOS, Solaris, Win
3.1, Win 95/98, Win NT, Win 2000, XP, Windows 7; Software Framework:
Microsoft .NET
Hardware: Mac, DEC ALPHA Servers/Stations, IBM Compatible PCs - Dec,
Compac, SUN Series
Languages: C, Pascal, Korn, Bourne and C Shell, Tcl/Tk, Visual Basic, HTML,
XML; Middleware: Tibco
Databases: Sybase, Oracle, Microsoft Access, Filemaker Pro, On Track for
Training
WebTools: Netscape, Internet Explorer, HTML, Silverstream, Weblogic, Java,
iplanet
Test/CM Tools: Expect, TET and QARUN Harness, Xtesters, McCabe and Atom,
BPT, Insure ++, Xtester, ODE, DDTS, WebQAR, SQA, PVCS Tracker/Version
Manager/Configuration Builder, HP QTP-WinRunner/LoadRunner, Rational
Reqpro/Robot/ClearQuest/ClearCase, Subversion; Visual Source Safe, qabug,
SCM
ERP/CRM: Oracle Applications & Financials, SAP, Siebel, PeopleSoft,
Comverse (formerly CSG/Lucent/Kenan) Arbor BP/OM Pkg
IT Service Mgmt.: ITILv3, BMC Remedy Project Mgmt: HP PPM, MS
Documentation Mgmt: Sharepoint
STATUS: US Citizen, Multilingual
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