Customer Service Software

Sukhvinder Singh

** ******** *****, ********, ** L6Y 2T8

647-***-**** *****************@*****.***

Candidate for graduation in Software Development and Networking Engineering Co op Diploma. Commended

and recognized, by Coop employers, for being highly engaged trainee with ability to learn new skills/

technologies easily and quickly, eager to take on new responsibilities and possessing excellent work habits.

Highly adept at mobile application development and coding, testing and debugging in Java, JSP, C#, Asp.net

HTML/HTML5 and SQL.

Technical Skills

Programming languages: Proficient in C#, ASP.Net, JAVA, JSP, C, JavaScript,

•

Objective C, jQuery, bash/Shell scripting, HTML, HTML5, PHP, JSON, ASP, .net, Linux,

Unix, SQL CSS/CSS3, DOM, PHP, XML and AJAX

Development: Android and iPhone application development, enterprise application

•

development, website development/design, web/mobile web application and software

development

Adept at coding, testing, debugging; learn new languages and technologies easily and

•

quickly

• Databases: SQL, PL/SQL, MySQL, Oracle, Database Administration and JDBC

Applications/Tools: IIS, XAMPP, Tomcat, Photoshop, ADT(Android application development tool),

•

XCode, SQL Plus, Visual Studio, Visio, SQL Server 2008, Sun Microsystem, Perforce, Code

Collaborator, Rally, Net Beans, Eclipse, Edit Plus, Notepad++, Putty, SSH Secure Shell, Ubuntu,

Dreamweaver, IBM System Architect, FileZilla, Microsoft Office (Word, Excel, PowerPoint, Access,

Project, Outlook), PMP. Good knowledge of GIT/GIT Hub tool.

Platforms: Mac, Windows XP, Windows 7, Ubuntu and Windows 8

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Effective troubleshooting, analytical and problem solving capabilities to resolve hardware, software and

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network issues

Excellent mathematical skills including Statistics, Probability and Calculus Math

•

Solid understanding of critical characteristics of network and information security including issues,

•

threat, risk assessment and security planning

Other Competencies

• Strong verbal and written communication skills; ability to discuss issues both technically and with end

users

• Well organized, adaptable, able to multi task and work in a fast paced environment

• Deadline oriented; ability to work in a fast paced environment

Employment Experience

Software Support Specialist May – Aug 2013

BLACKBERRY (BUILD & RELEASE DELIVERY R&D), Waterloo, ON

• Provided Level 1 support of Build Support of BB10 apps and handheld devices

• Wrote software documentation and signing builds for apps

• Performed User/Account Management and Permissions Management

• Answered user inquiries about the tools and troubleshooting of user problems

Software Support Specialist Sep – Dec 2012

BLACKBERRY (PRODUCTION TOOL SUPPORT), Waterloo, ON

• Provided Levels 1 and 2 support of Perforce, Code Collaborator, Rally, JIRA and Quality Centre

• Troubleshooting of all problems with tools and responded to user issues

• Performed both end user/account, permission support and tool administration for software and web

applications

• Wrote software documentation for tools and updated old documentation

• Developed web tools for front end users using php

Sukhvinder Singh

647-***-**** *****************@*****.***

Employment History, CONTINUED

Developer Jan – Apr 2012

CIBC (ENTERPRISE SERVICES DEVELOPMENT), Toronto, ON

• Programmed and tested Java projects

• Provided Java programming support to Senior Developer

• Database development and implementation (Oracle)

• Linux/shell scripting

Computer Technician Apr – Dec 2010

KHALSA COMMUNICATION, Barara, Ambala(India)

• Troubleshoot hardware, software and network operating system

• Installing hardware and software systems

• Maintaining or repairing equipment

• Setting up computer security measures

Other Employment Experience

Cashier Mar 2011 – Sep 2012

SILVER SPOON RESTAURANT, Brampton, ON

• Provided friendly, efficient customer service

• Accurately processed cash, debit and credit transactions

Education

Software Development & Networking Engineering Co op Diploma Jan 2011 – Dec 2013

SHERIDAN INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING, Brampton, ON

• Currently completing 3rd year of 3 year program, graduating in Dec. 2013

• Maintaining Honors academic grades (3.5/4.0 GPA)

Graduation Project: Designer and developer on a team of 3 graduating students, to create a lab management

web tool for Sheridan College’s Mechanical Engineering program, using JSP, Oracle and Servlets

Activities and Interests

• Assist family and friends with computer issues and training on computer basics

• Build, troubleshoot and maintain home wired and wireless network

• Keep up to date and current with new technologies and devices (especially Android)

Contact this candidate