Sales Manager

Karen Riley

*** ***** ****** ******, *********, NC 28204

980-***-**** **********@*****.***

Objective- To obtain a CNA position and use my customer service skills to

provide the best patient care possible.

Summary of Experience- Completed CAN I certification. Nurse Aide Registry

number 445817. 14 years of retail management ranging from entry level to

District Manager. 10 years of multi-level management with sales in excess

of $23 million. 4 years of in store management, including leading the

highest volume store for Books-A-Million. On three different occasions

relocated for promotions.

Experience

August 2013

Nursing Student

CPCC Charlotte, NC

CNA/Student Nurse

* Responsible for taking, charting and monitoring vital signs

* Assist with ADLs with assigned patients

* Transfer patients from bed to chair or wheel chair

* Measure and record intake an out put

* Responsible for oral, subcutaneous, and intramuscular injections under

the supervision of nursing instructor

* Record intake and output for patients

* Turns and repositions patients to prevent pressure ulcers

* Change bed lines on occupied and unoccupied beds

* Performed and charted assessments on assigned patients

August 2013

Bayada

Charlotte, NC

CNA/ Home Heath

* Performs ADLs with pediatric client including dressing, bathing,

feeding, oral hygiene, and toileting

* Encourages learning program with client to help with speech that

includes POD, iPad, and sign language

* Responsible for light housekeeping duties

* Ambulate and exercise client with device made for client

* Insures client is maintaining proper nutrition by assisting with meals

and encouraging fluids.

2011-2012

Cache

Charlotte, NC

District Manager

* Improved: Underperforming district from bottom of the company in sales

to middle of the company sales in a 6-month period.

* Increased: Customer sales conversion rate and led initiative for test

store within district

* Responsible: for all hiring and training for over 50 employees within

the district. Screened every associate to insure quality talent as

well as developed personalized training programs to lead and assist

employees in their development with the company.

* Analyzed: schedules and sales reporting to insure proper placement of

associates during peak selling hours and individual employees selling

strengths and weaknesses.

* Leadership: managed 11 locations on multi-level basis for daily

operations. Organized processes to relocate employees for promotion

based roles, developed store specific sales goals, and mentored store

managers to becoming stronger leaders.

2001-2011

Books-A-Million Charlotte, NC

District Manager

* Recruiting: Hired trained and developed staffs for new store openings

of 5 locations. Developed a team of bench to fill any open positions.

Maintained company average or better for turnover. Developed

associates to become store managers and district managers. Partnered

with human resources in assuring fair and consistent treatment of

associates. Recruited regional loss prevention officer and hired

staff for new concept store Yogurt Mountain.

* Financial: responsible for budgets and components of P&L statements

including sales, salaries, supplies, inventory, repair, maintenance

and travel expenses. Achieved company goal of shrink percent of -1.75

for two years consecutively. Led the region in maintaining shrink for

FY10.

* Leadership: 8-12 locations on a multi-level basis for daily

operations. Organized project teams to achieve goals varying from

store openings, transformations, closings and large scale assignments.

Maintained hands on approach along with a strategic planning aspect

from reports and direction from Home Office. Worked side by side with

associates and managers to provide an example of work ethic and assess

needs for training and scheduling.

* Analyzed: store category reports to determine product needs and

customer buying patterns for different locations. Teamed up with

buyers from Home Office to rotate product placement or sections to

increase sales

* Directed: Staff to improve customer service quality and visual

merchandising skills. Lead a district team of over 100 associates.

* Improved: Store processes by working with schedules and managers to

achieve the highest productivity possible. Consistently achieved

salary budgets for district while completing deadlines.

2001-2011

Books-A-Million Charlotte, NC

Area Coordinator

* Assumed responsibilities of District Manager as part of training and

development when opportunities were open

* Completed weekly and monthly reports for District manager including

weekly sales goals, strategic plans for improvement, and human

resource reports including performance grades and back fill plans.

* Responsible for running top 5 volume store on top of helping district

manager. Exceeded sales goals for the company while keeping payroll

and budgets in line.

* Increase sales in location to make in the highest volume Books-A-

Million concept store in the company and trained staff to keep store

at highest sales level for 7 years

* Worked with training staffs on merchandising and training techniques

that are still used

Hired and trained 4 managers to become General Managers

during tenure

1998-2000

Books-A-Million Louisville, KY

General Manager

* Relocated 3 times to advance to higher volume stores. Store locations

were Louisville, KY. Asheville, NC and Johnson City, TN

* Improved sales and store conditions in all locations. Trained staff

to run the store after my absence.

* Responsible for Hiring, Training and Coaching staffs of up to 35

associates. Including book store and Caf .

* Training: Responsible for teaching and assessing associates in a

multitude of skills from selling, merchandising & achieving company

standards with key performance indicators.

1995-1997

Triplett School Owensboro, KY

Assistant Teacher

* Instructed classes in Pre-Algebra to middle school level students

* Assisted upper elementary students in daily classes including lessons

in math, language arts and science

* Lead summer school sessions in science and theatre

Education

BA in Public Speaking, Theatre and Secondary Education from Kentucky

Wesleyan College

Completed CPCC Nurse Aide 1 class. Accepted into nursing program at CPCC

August 2013 semester.

Dis

Contact this candidate