Customer Service Medical

MARY ANN VELASCO

**** ***** *****, ******, ** ***50 H: 803-***-**** C: 803-***-**** ***********@*****.***

Professional Summary

Customer service oriented Medical Receptionist, with experience supporting numerous

physicians in a busy medical office, skilled in greeting patients while maintaining a smooth

paced work environment. Expertise includes verifying insurance coverage, registering

patients, scheduling appointments and recording and filing patient medical records. Seeking a

position to enhance my knowledge and further my career in the medical field.

Skill Highlights

Strong work ethic Electronic Medical Record (EMR)

Personal and professional integrity software

Energetic and positive work attitude Proficient with Microsoft Office Suite

Patient focused care Telecommunication skills

High customer service standards HIPAA compliance

Opening/closing procedures

P rofessional Experience

Front Desk Receptionist Dec 2012 to Current

Colonial Family Practice Sumter, S C

Confirm patient information, verify insurance, collect copays/payment, complete

registration quickly and cordially for all new patients, schedule patient appointments,

efficiently perform pre certification and pre authorization functions, record and file patient

data and medical records/documents, make copies, send faxes and handle all incoming and

outgoing correspondence, handle all media and public relations inquiries, direct patient flow

during practice hours, minimizing patient wait time, accurately enter procedure codes,

diagnosis codes and patient information into billing software, thoroughly investigate past due

invoices and minimize number of unpaid accounts.

Customer Service Representative Mar 2011 to Oct 2012

Sykes Enterprises Sumter, S C

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Maintained up to date records at all times. Properly directed inbound calls in phone queues to

improve call flow. Developed effective relationships with all call center departments through

clear communication. Made reasonable procedure exceptions to accommodate unusual

customer requests while staying in compliance with company guidelines.

Crew Member Jun 2003 to Feb 2011

McDonald's Corporation Sumter, S C

Delivered exceptional service by greeting and serving customers in a timely and friendly

manner through the drive thru as well as the dining area. Managed front counter area as

cashier thoroughly, while handling payment, preparing and serving orders, and making sure

all customers were assisted. Provided additional assistance to co workers. Made priority in

maintaining contact with kitchen staff, management, and other serving staff, to make sure

customers were served with quality food and service. Completed closing duties, including

restocking items, closing out the cash drawer, and cleaning up the work area for the next

shift.

E ducation and Training

2012

Certificate, Medical Coding and Billing

Mejias Medical Training Center Sumter, SC, United States

Coursework in

Medical Terminology

ICD 9 codes

Claim forms

Mathematics, Psychology, Intro to Computers, Literature, Public Speaking, Biology,

H IPAA

Transfer Program, Physical Therapy

Central Carolina Technical College Sumter, SC, United States

Coursework in

Medical Terminology, Anatomy & Physiology

References available upon request

Contact this candidate