Customer Service Sales

Paul E. Manzano ****@*********.***

**** **** ***** ****

Richmond, Texas 77469 832-***-**** Mobile 832-***-**** Home

Objective

I am looking for a position that will fully utilize my skills and abilities for further advancement.

Employment

Account Manager

RMS Multiservices, LLC Employed (07/12 11/13)

Houston, TX

I was responsible for overseeing and maintaining our accounts with Directv, Comcast/Xfinity,

Reliant Energy, TXU; which included advertising, scheduling installations in some instances, and

making sure we received payment for the services we provided. I helped train call center

employees on products and selling procedures, such as new technology, customer service issues

and how to maintain client loyalty. Data input, document control, internet/email communication

with clients and advertisers were some of the other duties I was assigned. I also created our

Facebook page.

Customer Service

Federal Wage and Labor Law Institute Employed (07/07 08/11)

Houston, TX

I handled all incoming calls, took orders from new and existing customers, provided customer

service, and entered orders into company database. I provided clients with tracking information

concerning their orders.

Sales Associate

Exxon Employed (03/05 01/07)

Katy, TX

I provided customer service and handled high volumes of cash and credit statements, stocked all

incoming inventory and filed shift paperwork.

Service Clerk

Shell Employed (07/01 11/04)

Houston, TX

I provided customer service and handled high volumes of cash and credit statements, stocked all

incoming inventory and filed shift paperwork.

Front Desk Clerk

Walgreens

Houston, TX Employed (12/99 03/01)

I provided customer service and handled high volumes of cash and credit statements, stocked all

incoming inventory and filed shift paperwork.

Sales Floor Lead

Target

Houston, TX Employed (05/97 08/99)

I was in charge of multiple floor depts., setting up item planograms as assigned, stocking new

inventory and assisting customers on Sales Floor.

Education

Bel Air High School El Paso, TX Graduated (90)

Houston Community College Associate of Arts

2 years attended.

Skills

I am computer literate with experience running Microsoft Office software (Word, Excel, Internet

based research, etc…) and Bilingual (I am fluent in English & Spanish). References are available

upon request.

Contact this candidate