Customer Service Project Manager

Location:

Posted:

November 20, 2013

Michael C. Lee

*******@*****.***

Objective: To obtain an entry-level position in Sales Engineering.

Education:

DeVry University, Fremont, CA, 2010-12

B.S. Computer Information Systems Graduation: October 2012

GPA: 3.4/4.0

Relevant Coursework – Computer Architecture, Data Structure, Operating

Systems, Programming Languages, Computer Networks, Project Management,

Public Speaking, Professional Writing

Project Manager: Williams Specialty Website

The website allowed customers to enter an order, retrieve order information, and update

their personal and billing information. It allowed employees to retrieve, validate, and

process the order. As the Project Manager, I helped create and implement the project plan

and website design.

Technical Skills:

Programming Languages: Java, C++, ASP.NET, and SQL

Experience:

Pharmacy Clerk, 4/2007-Present; Kaiser Permanente, Livermore, CA

Assist customers in ordering prescriptions.

Provide technical support for patients.

Read, transcribe and input new prescriptions quickly and accurately.

Maintain high call volume without sacrificing customer service.

References are available upon request

Received 95% or higher on customer service surveys consistently for over 6

years.

Management Trainee, 3/2006-3/07; Enterprise Rent-A-Car, Oakland, CA

Assist customers in renting vehicles.

Sell protection packages as well as our customer service.

Market local accounts and expand our business.

Received “Top Performer” award 8 months in a row for both sales and

customer service.

Senior Teller/Authorized Officer, 2/2004-2/2005; Bank of America, San Leandro, CA

Assist customers with financial transactions.

Cross-sell bank related products.

Received “Spirit of Excellence” award. Top 15 referring teller in east shore

market.

References are available upon request