Sales Inside

Keith Reiser

*** ********** *** *********, ******* 30016 770-***-**** ******@*********.***

Inside Sales Engineering Manager

A visionary and results-oriented sales professional with 13 years’ experience with HillPhoenix, a leading manufacturer

of Refrigeration and Power Systems. Most recently served as Manager of the Inside Sales Engineering group, with

specialties in customer power distribution products for the Industrial, Solar, Petro, Supermarket, Aggregate and Retail

sectors. Managed a $40M+ book of business for a vast group of accounts. Responsible for engineering, quoting, selling,

and order entry, while managing a cross-functional team. Core competencies include:

Leadership. Consistently led a team of Inside Sales Engineer’s by responding to the needs of an organization, while

providing solutions to sales and manufacturing to improve efficiency and drive bottom line results. For instance,

provided KPI’s (key performance indicators), which encompassed implementing solutions to daily obstacles,

forming an operational team to exceed needs, all while growing the core business by more than 10% YOY, despite a

depressed economy. Adept at sizing a market to determine strengths and opportunities for improvement.

New Business Development. Whether it is hunting or gathering, skilled in quickly understanding an organization and

the competitive landscape, while providing the visionary direction to align with the company’s objectives and

ultimately drive bottom line results. Anticipate the vast needs of the client’s supply chain, while responding quickly

to factors that impact their business. For instance, capitalized on competitive vendor alliances, while demonstrating

the value of streamlining product to drive bottom lines results.

Operations Management. Experienced in managing high customer volume, skilled in customizing operational

development plans to meet the needs of large organizations. For instance, implemented an operational plan that

enhanced pricing and speed of quotes by 30% while ultimately delivering customer service reliability at consistent

service levels which then led to enhanced customer satisfaction and a client order repeat rate of more than 75%.

Professional Experience

1999 – Present HillPhoenix Inc. Power Systems Division Conyers, Georgia

Hill PHOENIX is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems

and Walk-In coolers.

Inside Sales Engineering Manager 2010 – Present

Responsible for Inside sales engineering group and 50+ customer Accounts, including more than $40M in annual

revenues, while driving productivity and quality.

Provided day-to-day leadership of a team of Inside Sales Engineers, Project Managers & support team managing

customers in the Industrial, Solar, Petro, Supermarket, Aggregate and Retail sectors for accounts across the U.S.

and internationally.

Led strategy, development, and implementation of industry-leading custom power distribution solutions to a vast

group of accounts, while dynamically streamlining quote lead time, order efficiency and increasing overall customer

satisfaction.

Led and implemented a customized quality management system that consistently delivered outstanding product and

service reliability.

Responsible for relationship with all operational, manufacturing, finance, engineering and technology teams.

Inside Sales Engineer 1999 – 2010

Responsible for the engineering & pricing custom electrical power distribution equipment.

Responsible for bill of material development, scheduling and order entry of the product.

Worked with sales, product engineers and manufacturing to value engineer product for new and existing customers.

Consistently ranking in the top 5% of Major Account Managers; drove more than 10% growth YOY.

Education and Professional Development

B.S., Urban Planning Montclair State University Montclair, New Jersey

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