Customer Service Manager

Objective

Obtain an occupation position allowing demonstration of organization,

customer service, communication and management skills in retail.

Education

COASTAL CAROLINA UNIVERSITY - CONWAY, SC

Bachelors of Science Degree, August 2011

Health Promotion

Skills Summary

Retail Operations Computer Savvy Professional

Management Cashier Operations Presentations

Promoter / Seller Creative Project Management

Customer Satisfaction Leadership Skills Written Correspondence

Complaint Handling & Collaboration Skills Positive Interpersonal

Resolution Skills

Order Fulfillment

Professional Experience

Internship: shoreline behavioral health services- 2011

> Initial alcohol and drug assessments

> Created treatment plans, Individual discharge plans, and provided

linkage to resource providers

> Group Therapy and Community Outreach Services

Internship: grand strand boys and girls club-2007

> Planned and implemented school aged activities

> Created educational activities for children to partake in for the

after school program

Employment History

STRATEGIC BEHAVIORAL CENTER- 1715 Sharon Rd. West Charlotte, NC 28210

Residential Coordinator, July 2013 to Present

> Supervise and manage staff delegation, organize structured activities

for patients, administer trainings.

NEW HOPE TREATMENT CENTER- 101 Sedgewood Drive. Rock Hill, SC, 29732

Residential Counselor, February 2012 to May 2013

> Monitor teenage boys behavior and progress and perform routine unit

checks.

> Counsel patients and direct them to act in a correct manner..

Polo ralph Lauren. - 4638 Factory Stores Blvd Ste. Ee 200, Myrtle Beach,

SC, 29579

Sales Representative, January 2009 to February 2012

> Provide quality customer service, organize and maintain store

fixtures, and close sales.

> Sell merchandise, take orders, and resolve customer complaints.

Certifications

> CPR and First Aid

> CPI(Crisis Prevention Intervention)

References

Myra Jones- New Hope Carolina's Manager, Rock Hill, SC

Phone Number: 803-***-****

Debbie Conley- Polo Ralph Lauren Manager, Myrtle Beach, SC

Phone Number: 843-***-****

Malcom Mcknight - AT&T Sales Consultant, Pineville, NC

Phone Number: 803-***-****

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