Project Manager Construction

Quinyetta K Young

Charlotte, NC

aca3tt@r.postjobfree.com - 904-***-****

WORK EXPERIENCE

Sales and Service Tech Specialist

Convergys - Charlotte, NC - October 2012 to Present

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine

problems with products or services. Meet customer requirements through first contact resolution. Confirm

customer understanding of the solution and provide additional customer education as needed. Communicate

effectively with individuals/teams in the program to ensure high quality and timely expedition of customer

requests. Occasionally use decision-support tools to answer questions. Solve problems that are sometimes

unstructured and that may require reliance on conceptual thinking. Offer solutions to issues that are often non-

standard/non-routine and require some clarification. Maintain broad knowledge of client products and services

Administrative Assistant

Kelby Construction Inc - Charlotte, NC - May 2012 to Present

Provides clerical duties for general contractor. Maintain filing system for invoices, track payments, create a

database system for project controls, and complete RFP.

Licensing Support Clerk

Family Dollar via AppleOne - Charlotte, NC - February 2012 to May 2012

Communicate with local and state municipalities regarding the enforcement of retail cigarette and tobacco

regulatory relations. Manage the completion of business licensing, permits and fee requirements nationwide

while entering and updating essential information via the corporate tracking system. Operate independently

and resolve problems in a timely matter based on Family Dollar policy and procedure.

Customer Support Associate

ACS, Inc - Raleigh, NC - May 2009 to March 2011

Responsibilities included providing expert technical assistance to Apple Mac OS X users daily. Duties included

repair options for devices with hardware problems, malfunctioning Apple desktop products, portable units,

iPhones, iPads and other music players.

Diversity Coordinator

TDC - Durham, NC - November 2008 to January 2009

Complied and managed Woman and Minority Business Enterprise participation for Jacobs Engineering.

Recruited vendors and subcontractors via networking events or cold calling, processed prequalification

documents and maintained reporting accuracy and data records. Also was responsible for the tracking of

WMBE spending and participation of construction expansions of the Merck Pharmaceutical Vaccine Facility.

Consultant

BBH Construction Services - Jacksonville, FL - April 2007 to September 2008

Provided design and construction management consultations to clients on residential and commercial

renovations; compiled cost estimates, quantity takeoffs, code compliance and contract administration.

Provided general labor and site clean-up as needed.

Project Manager/Superintendent

Renaissance Design Build Group of Jacksonville - Jacksonville, FL - September 2005 to September

2008

As the Project Manager my duties included managing daily operations of commercial, retail, residential, and

site development projects from permitting to completion. Oversaw all planning, scheduling and monitoring of

construction activities, prepared and maintained a $6 million dollar construction budget on renovations for

several shopping/strip malls and office spaces. Prepared cost estimates/take-offs, bid documents, awarded

subcontracts, procured materials and equipment. Contract administration with AIA Documents and processed

invoices and pay requisitions. Planned and organized the development and execution of a 30 unit single family

affordable housing subdivision for a non-profit organization with minimal supervision and guidance

Project Coordinator/Site Manager

Integrated Store Solutions, LLC - Franklin, TN - October 2004 to June 2005

Duties included providing administrative support and site supervision to the Project Manager on construction

activities on $16 million retail renovations. Site Manager Duties included supervising subcontractors and

vendors to ensure compliance with safety procedures, drawings, specifications and local code on Home Depot

and Target store renovations. Compiled daily progress reports, interpreted blueprints and planograms and

coordinated delivery of materials.

EDUCATION

Bachelor of Science in Construction Management

North Carolina A&T State University - Greensboro, NC

May 2003

ADDITIONAL INFORMATION

Certified General Contractor-Florida

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