Customer Service Human Resources

David Peterson

**** **** *** ** 507-***-****

Rochester, MN 55901 ********.********@*****.***

ACADEMIC BACKGROUND

Masters of Business Administration

Argosy Online University

Overall GPA: 3.89/4.0

BA in Psychology with concentration in Human Resources

Argosy Online University

Overall GPA: 3.56/4.0

RELATED EXPERIENCE

Operations Manager,

7/13-Present

Federal Mogul, Lake City, MN

. Scheduled production to meet customer needs which improved on time

delivery from 90% to 98% in 2013.

. Manage 3 supervisors and 150 employees

. Implemented a training program which has taken our first pass yield

from 92% to 98% in 2013.

. Implemented a training regimen that has allowed our operators to be

more versatile by knowing how to operate up to 5 cells.

. Implemented new safety improvements that have lowered our injury rate

from 5.4 down to 4.6 so far in 2013.

. Monitor daily manning which has allowed us to improve our parts per

man hour from 6.2 up to 7.38

. Implementing a 5S program to cut down on our waste on our quest for

becoming a world class facility.

. Lead Kaizan to improve the product flow through the plant to eliminate

the double handling of some products as well as the over running and

producing too much inventory.

Operations Supervisor, 3/13-

7/13

Federal Mogul, Lake City, MN

. Manage 40-60 union employee's

. Monitor production schedules to maintain delivery to customers

. Maintain the safety measures to keep employees operating safe.

. Monitor the amount of labor versus demand to keep the parts per man

hour level or on the increase.

Supervisor, 2012-

2013

Crenlo, LLC

. Implemented lean processes to improve production times from 14 min to

11min on each complete cab weldment.

. Implemented quality checks on a production line that increased our

first pass yield from 92% to 95%.

. Monitored production schedules to make sure that if a line went down

we supplemented to another line to keep meeting demands.

. Work with internal customers to make sure that we can meet demands as

well as control mistakes prior to them reaching the customer.

. Manage 25-50 union employee's

Utility Operator,

2007-2012

Crenlo, LLC

. Mentored and coached 25 union employees

. Maintained the 5S standards that were implemented in our department

. Worked with management to make sure that the customer demands were

being met

. Conducted departmental meetings on problems from the previous day and

then coach employees on how to improve procedures to decrease

problems.

. Implemented a new flow of product through the department to increase

the amount of cabs that could be painted in a day.

Owner Operator, 2003-

2007

Dave Peterson Trucking, Rochester, MN

. Managed down time as well as loaded miles to increase profits

. Maintained solid customer service through solid communication on

deliveries

. Implemented a preventive maintenance program to minimize downtime by

tracking durability of parts to change them out before failure.

. Maintain Department of Transportation records to prevent paying

penalties for violations.

VOLUNTEER ACTIVITIES

Traveling Basketball coach- Coached 7th grade Lourdes traveling basketball

team that participated in various tournaments from Minneapolis to

Rochester, MN.

Little League Baseball Coach- Coached baseball for our house team in the

RYBA (Rochester Youth Baseball Association)

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