Customer Service Management

Customer Service & Support Specialist

Arnecia Reed

Offering an award winning track record of customer care excellence

Minneapolis, Mn 55411

within high volume environments that include…

Cell: 763-***-****

Call Centers Online Support Customer Service Desks

*********@*******.***

Key Skills

Career Snapshot

World Class Customer CallCenter Operations

Sixteen years of commended Service

Technical/User

performance in key customer

Troubleshooting/ Problem Support

service and support roles.

Solving

Complaint Handling

Expert in customer

Up Selling/Sales Support

care/communications,

Reports &

problem solving, relationship

Customer Order Fulfillment Documentation

building and user training and

Critical thinking Effective

support.

Communicator

MS Office “power user” with

additional proficiencies in

assorted databases. Professional Experience

Ten years of Management

Colours Wholesale Operations Management, 2006 Present

experience

Apparel

Inventory Management

Computer Skills

Accounts Payable/Account Receivable

Word, Excel, PowerPoint,

Handling Inbound calls

Access, Outlook

Fed ex tracking

Mission Statement Inventory verification

Customer follow ups

Strive to exceed customer/

employer expectations by

delivering second to none

Destines in Home Operations Management, 2000 to 2005

service. Maintain customer

Health Services

centricity in all initiatives and Account Payable/Accounts Receivable

interactions, always putting Schedule appointments

the customer first. Interviewing

Collections

Banking

References

Travelers Express Customer Support, 1996 to 1999

Available upon request

Inbound CallCenter

Troubleshoot POS units/ money order

machines

Data entry

Process customers payment

QVC Customer Service Rep, 1992 to 1996

Inbound Orders/Up selling

Fingerhut

Customer Service Rep, 1989 to 1992

Outbound Call Center/Up selling

Education

School: North Hennepin Technical School: St Paul Tech

Major: Health Unit Coordinator Major: Cosmetology

Degree: Vocational Degree: Vocational

School: West High

Graduated

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