Customer Service Administrative Assistant U.S. Army
Resume:
Ruth E. Change
Charlotte, NC 28206
**********@*****.***
I am an Administrative Assistant/Secretary seeking a company that will allow me to utilize my skills,
knowledge and abilities to my fullest potential. I seek to bring my efficiency, organization, and
professionalism to any office that I represent. I am also an Army Veteran.
Skills/Qualifications
Organizational/Time Management, Positive Reinforcement, Interpersonal Skills, Cooperative Learning,
Reporting Skills, Writing Skills, Microsoft Office Skills, Managing Processes, Analyzing Information,
Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication,
CashhNet Skills, E-School Mall Skills and, IFIS Skills
Professional Experience
Richmond County Board of Education Augusta, Georgia 01/2006 – 6/2013
Tubman Education Center Alternative School
Bookkeeper/Secretary:
• Maintain attendance and payroll records on a weekly basic to ensure acquiesce
• Creates and revises systems and operating practices, recordkeeping systems, forms control, office
layout, and budgetary and personnel requirements; implementing changes.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and
identifying solutions.
• Distribute payroll check bi-monthly
• Process accounts payable/receivable, deposits and transfers, reconcile checking account and,
process account report monthly using an online account data base system to insure accuracy
• Create Purchase Orders to submit to the Board Office to pay others bills
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed
supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Called and secured replacement staff when teachers or support staff were out to ensure a smooth
operating day
• Ensures operation of equipment by completing preventive maintenance requirements; calling for
repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Notaries all contract to ensure they are legally and done with accuracy
• Initialize New Hires, Transfers, and Resignation paperwork and sent it to HR. Maintain up-to-
date personnel records on all employees
• Completes operational requirements by scheduling and assigning administrative projects, travel
arrangement; expediting work results.
• Submit Fire Drill report ensuring state mandated guideline are met
• Answer multi-line phone
• Disburse incoming mail
• Greet visitors or Provided exceptional customer service to ensure guest felt welcome
• Provided marketing and communication support for two administrators.
• Type correspondence for one administrator
• Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications;
Tubman Middle School
Secretary:
• Answer multi-line phone and take messages
• Greet visitors or Provided exceptional customer service to ensure guest felt welcome
• Ensures operation of equipment by completing preventive maintenance requirements; calling for
repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Disburse incoming mail
• Completes operational requirements by scheduling and assigning administrative projects, travel
arrangement; expediting work results.
• Provided marketing and communication support for two administrators.
• Secured staff when teachers or support staff were out to ensure a smooth operating day
• Submit Fire Drill report ensuring state mandated guideline are met
• Type correspondence for one administrator
• Recorded and typed meeting minutes for future reference
• Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications
J.C. Penny Augusta, Georgia 10/2002-03/2006
Fine Jewelry Specialist:
• Assistance clients in terms of putting out the merchandise out of its casing, should the customer
wants to try it on, while be responsible for safekeeping afterwards to avoid losses and theft.
• Know of type of jewelry to promote to customers in keeping with the latest trends in the jewelry
industry.
• Open or close department by counting diamonds at the beginning or ending of the shift
• Provide customer service by call customers to inform them of upcoming events and set up
appointment to service them
• Count the register drawer prior to opening, exchanging, and closing of shifts
• Responsible for facilitating the customer’s payment weather cash or credit card payment. In cases
of large purchases through credit cards, responsible to run a credit check to ensure authenticity of
purchase. Also facilitating special arrangements and requests made by the customers regarding
the purchased item.
• Greet visitors or Provided exceptional customer service to ensure guest felt welcome
• Responsible for inventory of all items of jewelry in the department
U.S. Army & U.S. Army Reserve 12/1980-05/1985
Education
Troy University Graduated June 2012
Major Psychology/Minor Business Administration
Reference
References Available on Request
Contact this candidate