Customer Service Technician

Heather C Rogers

**** ******* *****, *********, ** 28227 H: 864-***-**** C: 704-***-**** *****.*******@*****.***

Professional Summary

Certified Pharmacy technician with excellent data entry skills and telephone etiquette. Detail-oriented and

focused on accuracy.

Licenses

Certified Pharmacy Technician (CPhT)

Cert# 10016073 Certified 6/24/2013

Renew by 7/31/2015 Expires on 7/31/2015

South Carolina Department of Labor, Licensing, and regulation Board of Pharmacy

2013-2014 Pharmacy Technician

Reg No: PHT . 36189 Expires 06/30/2014

Skill Highlights

Completion of pharmacy technician program

Certified Pharmacy Technician through PTCB

Medical terminology knowledge

Medication knowledge

Documentation accuracy

Excellent customer service skils

Excellent verbal communication skills

Efficient and accurate

Strong decision-making ability

Mathematical knowledge

Professional Experience

Soprano Section Leader Oct 2012 to Current

St. Mark’s Lutheran Church – Charlotte, NC

-Lead the soprano section of the choir, perform solos as needed

Teacher Aug 2007 to Current

Private Voice Lessons – Charlotte, NC

-Make individualized lesson plans, teach students

Cashier Feb 2008 to April 2009

Krispy Kreme Doughnuts – Matthews, NC

-Operate cash register, run drive-thru, use of telephone etiquette,

Handle all currency transactions, customer service

Store Associate Nov 2007 to Jan 2008

Lakeshore Learning Center – Matthews, NC

-Run register, handle all currency transactions, keep store clean,

handle unloading shipments and stock, telephone, customer service

Cashier Jan 2007 to Jul 2007

Matthews Fun Machines – Matthews, NC

-Run register, handle all currency transactions, file paperwork,

Telephone etiquette, customer service

Education and Training

Pharmacy Technician Training Program Jan to May 2013

Central Piedmont Community College – Charlotte, NC, U.S.

Music 2009-2011

Winthrop University – Rock Hill, SC, U.S.

Music 2003-2009

Central Piedmont Community College – Charlotte, NC, U.S.

High School Diploma 1999-2003

David W. Butler High School – Matthews, NC, U.S.

Community Service

Community Choirs: Union Chorale, NorthMeck Community Choir, Jubilation Gospel Choir, CPCC Opera

Company

Professional References

Les Ackerman, Music Director at St. Mark’s Lutheran Church

Charlotte, NC 704-***-****

Jonathan Duncan MD, ER Doctor at Carolina Emergency Physicians

Easley, SC 864-***-****

Contact this candidate